We need to be able to present a counterargument or further clarification of the misinformation, so that we can approach the users in a way that doesn't create a negative reaction and gently educates them/opens their mind to more facts and possibilities.
How to validate this assumption:
- do some research on other tactics that currently haven't been used in any products.
- outline the pros/cons/limitations of all relevant tactics.
- describe the behavioural complexities if any, e.g. are we qualified/skilled enough to follow these tactics or would we have to find a subject matter expert?
- What's the expected level of success?
- Once you're done - please complete ''Fit for purpose''.
We need to be able to present a counterargument or further clarification of the misinformation, so that we can approach the users in a way that doesn't create a negative reaction and gently educates them/opens their mind to more facts and possibilities.
How to validate this assumption: