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<!DOCTYPE html>
<html lang="en">
<html lang="en">
<head>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-68883515-1', 'auto');
ga('send', 'pageview');
</script>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta name="description" content="">
<meta name="author" content="">
<title>SkipQueues - Definition</title>
<link rel="shortcut icon" type="image/x-icon" href="./img/coffee.ico" />
<!-- Bootstrap Core CSS -->
<link href="css/bootstrap.min.css" rel="stylesheet">
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<body>
<!-- Navigation -->
<nav class="navbar navbar-custom navbar-fixed-top" role="navigation">
<div class="container">
<div class="navbar-header">
<button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".navbar-main-collapse">
<i class="fa fa-bars"></i>
</button>
<a class="navbar-brand page-scroll" href="index.html">
<i class="fa fa-coffee"></i> <span class="light">Skip</span>Queues
</a>
</div>
<!-- Collect the nav links, forms, and other content for toggling -->
<div class="collapse navbar-collapse navbar-right navbar-main-collapse">
<ul class="nav navbar-nav">
<li >
<a href="./index.html">Home</a>
</li>
<li>
<a style="color: rgb(239,71,58);" href="./service-design.html">Service design</a>
</li>
<li>
<a href="./product-design.html">Product design</a>
</li>
</ul>
</div>
<!-- /.navbar-collapse -->
</div>
<!-- /.container -->
</nav>
<!-- Header -->
<a name="about"></a>
<div class="intro-header2">
<div class="container" style="height:250px;">
<div class="row">
<div class="col-lg-12">
<div class="intro-message">
<h2 class="intro-message-title">Definition</h2>
<p id="headerDescription" >After processing the data obtained from the investigation, analysis techniques, mainly based on activity and experience, are developed in order to interpret the results and divide the problem in smaller pieces.</p>
<div class="row">
<a href="#content" class="btn btn-circle page-scroll" id="btnIntro">
<i class="fa fa-angle-double-down animated"></i>
</a>
</div>
</div>
</div>
</div>
</div>
<!-- /.container -->
</div>
<!-- /.intro-header -->
<!-- Page Content -->
<a name="services"></a>
<div class="content-section-a" id="content">
<div class="container">
<div class="row">
<div class="col-lg-7 col-sm-6">
<hr class="section-heading-spacer">
<div class="clearfix"></div>
<h2 class="section-heading">Goals</h2>
<p class="lead">• Abstract and interpret the gathered information</p>
<p class="lead">• Describe the user experience with the specified activities
<p class="lead">• Define the archetypes of the analyzed users
<p class="lead">• Define the paths and tasks of the established archetypes
</div>
<div class="col-lg-5 col-sm-6" >
<img class="img-responsive" src="img/definition2.jpg" alt="">
</div>
</div>
</div>
<!-- /.container -->
</div>
<!-- /.content-section-a -->
<div class="content-section-a timelinePanel" id="content">
<div class="container">
<div class="row">
<div class="col-lg-12 text-center">
<h2 class="section-heading titlesTimeline" >Steps</h2>
</div>
</div>
<div class="row" id="rowTimeline">
<div class="col-lg-12" >
<ul class="timeline" style="float:left; margin-left:0;">
<li class="timeline-inverted">
<div class="ch-item timeline-image definition-img-1 bola">
<div class="ch-info">
<a href="" data-toggle="modal" data-target="#experience-map-modal">
<h3>Experience maps</h3>
</a>
</div>
</div>
<div class="timeline-panel">
<div class="timeline-heading">
<h4 id="titlesTimeline2">Step 1</h4>
<h4 id="titlesTimeline2" class="subheading">Experience analysis: experience maps</h4>
</div>
<div class="timeline-body">
<p class="text-muted">Two experience maps are defined to describe the experience of the users with the system of both cafeterias. The structure and the content were extracted from the questionnaires and observations analysis tools.</p>
<h5>Structure</h5>
<p class="text-muted"><b>Stages </b>regarding the activities</p>
<p class="text-muted"><b>Resources</b> involved in each stage</p>
<p class="text-muted"><b>Diagrams</b> to show the evolution of time and tasks carried out in each stage</p>
<p class="text-muted"><b>Thinking section. </b>Questions that the user asks her/himself during each stage</p>
<p class="text-muted"><b>Feeling section.</b> Emotions that the user shows in each stage (foreign students feelings are remarked)</p>
<p class="text-muted"><b>Experience section.</b> A bar chart to show enjoyability, relevance and helpfulness levels</p>
<h5>Conclusions</h5>
<p class="text-muted">The main problems are related to the <b>waiting time due to the accumulation of people</b> ordering, in the machines and delivering the tickets in case of Padre Soler, and in the bar in Sabatini, and taking the ready orders or in case of non consumers, queueing for the microwaves.</p>
</div>
</div>
</li>
<li class="timeline-inverted">
<div class="ch-item timeline-image definition-img-2 bola">
<div class="ch-info">
<a href="" data-toggle="modal" data-target="#personas-modal">
<h3>Personas</h3>
</a>
</div>
</div>
<div class="timeline-panel">
<div class="timeline-heading">
<h4 id="titlesTimeline2">Step 2</h4>
<h4 id="titlesTimeline2" class="subheading">Archetypes: Persona</h4>
</div>
<div class="timeline-body">
<h5>Alicia Montero</h5>
<p class="text-muted">Student and eventual client</p>
<h5>Juan Herrera</h5>
<p class="text-muted">Student and daily user of cafeteria resources</p>
<h5>John Smith</h5>
<p class="text-muted">Foreign student who does not control neither Spanish language nor the distribution of the campus</p>
<h5>Isabel Pérez</h5>
<p class="text-muted">Professor, frequent client and sporadic user</p>
</div>
</div>
</li>
<li class="timeline-inverted">
<div class="ch-item timeline-image definition-img-3 bola">
<div class="ch-info">
<a href="" data-toggle="modal" data-target="#user-journey-modal">
<h3>User journey maps</h3>
</a>
</div>
</div>
<div class="timeline-panel">
<div class="timeline-heading">
<h4 id="titlesTimeline2">Step 3</h4>
<h4 class="subheading" id="titlesTimeline2">Activity analysis: user journey maps</h4>
</div>
<div class="timeline-body">
<p class="text-muted">Three user journey maps are defined to show the different paths that each persona follow regarding the cafeteria they are used to.
<h5>Juan Herrera</h5>
<p class="text-muted">Due to economic problems, he needs to bring his own meal everyday and uses the microwaves and other cafeteria resources, such as furniture.</p>
<h5>John Smith and Alicia Montero</h5>
<p class="text-muted">They frequently struggle with finding what they want to purchase in the machines and getting the ticket with their order. They find really difficult handing the ticket in due to the disordered in her case and to the language in his case.</p>
<h5>Isabel Pérez</h5>
<p class="text-muted">She feels more comfortable using directly the bar to make her daily orders. She needs a quick and more personal service.</p>
</div>
</div>
</li>
</ul>
</div>
</div>
</div>
</div>
<!-- /.content-section-a -->
<a name="contact"></a>
<div class="banner" style="text-align:center;" id="definition">
<div class="container" style="display: inline; vertical-align: middle;">
<div class="row" style="text-align:center;margin-right:0px; margin-left:0px;" >
<div class="col-lg-3 col-md-3 col-sm-4 col-xs-4" id="largerItem5" class="colbanner" style="display:table-cell; vertical-align:middle; padding:0px; text-align:-webkit-center;">
<div style="height:97.5px; display: table-cell; vertical-align: middle;">
<h2 id="nextPhases">Investigation</h2>
<!--<p>To become familiar with the context and find out the current service problems,
the users hierarchy and their expectations and needs, different research techniques are carried out.</p>-->
</div>
</div>
<div class="col-lg-1 col-md-1 col-sm-1 col-xs-1" class="colbanner" id="buttonLeftLarger">
<a href="investigation.html" class="btn btn-circle page-scroll" id="buttonLeft">
<i class="fa fa-angle-double-left animated"></i>
</a>
</div>
<div class="col-lg-4 col-md-4 col-sm-3 col-xs-3" class="colbanner" id="largerItem4" style="display:table-cell; vertical-align:middle; padding:0px; text-align:-webkit-center;">
<div style="height:97.5px; display: table-cell; vertical-align: middle;">
<h2 id="nextPhases" style="color: rgb(239,71,58);">Definition</h2>
</div>
</div>
<div class="col-lg-1 col-md-1 col-sm-1 col-xs-1" class="colbanner" id="buttonRightLarger">
<a href="ideation.html" class="btn btn-circle page-scroll" id="buttonRight">
<i class="fa fa-angle-double-right animated"></i>
</a>
</div>
<div class="col-lg-3 col-lg-3 col-md-3 col-sm-3 col-xs-3" class="colbanner" style="display:table-cell; vertical-align:middle; padding:0px; text-align:-webkit-center;">
<div style="height:97.5px; display: table-cell; vertical-align: middle;">
<h2 id="nextPhases">Ideation</h2>
</div>
<!--<p>When the problem was finally defined, we started to raise ideas leveraging various popular
ideation techniques used in the service design world such as brainstorming and role-playing.</p>-->
</div>
</div>
</div>
</div>
<!-- /.container -->
</div>
<!-- /.banner -->
<!-- Footer -->
<footer>
<div class="container text-center">
<p id="footerText">© 2015 SkipQueues</p>
</div>
</footer>
<!-- jQuery -->
<script src="js/jquery.js"></script>
<!-- Bootstrap Core JavaScript -->
<script src="js/bootstrap.min.js"></script>
<!-- Plugin JavaScript -->
<script src="js/jquery.easing.min.js"></script>
<!-- Custom Theme JavaScript -->
<script src="js/grayscale.js"></script>
</body>
<!-- Modal Experience map -->
<div class="modal fade modal-fullscreen force-fullscreen" id="experience-map-modal" tabindex="-1" role="dialog"
aria-labelledby="myModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg" role="document">
<div class="modal-content" style="height:100%;">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button>
<h4 class="modal-title uc3m-modal" id="myModalLabel">Experience Maps</h4>
</div>
<div class="modal-body" style="margin-top:55px;">
<!-- Carousel Start-->
<div id="myCarousel2" class="carousel slide">
<!-- Carousel items -->
<div class="carousel-inner">
<div class="active item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Sabatini cafeteria</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/Experience Map Sabatini.jpg" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Padre Soler cafeteria</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/Experience Map Padre Soler.jpg" class="responsive" style="width:100%;">
</div>
</div>
</div>
<!-- Carousel nav -->
<a class="carousel-control left carouselCustomize" href="#myCarousel2" data-slide="prev">‹</a>
<a class="carousel-control right carouselCustomize" href="#myCarousel2" data-slide="next">›</a>
</div>
<!-- Carousel End -->
</div>
</div>
</div>
</div>
<!-- Modal Personas -->
<div class="modal fade modal-fullscreen force-fullscreen" id="personas-modal" tabindex="-1" role="dialog"
aria-labelledby="myModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg" role="document">
<div class="modal-content" style="height:100%;">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button>
<h4 class="modal-title uc3m-modal" id="myModalLabel">Personas</h4>
</div>
<div class="modal-body" style="margin-top:55px;">
<!-- Carousel Start-->
<div id="myCarousel3" class="carousel slide">
<!-- Carousel items -->
<div class="carousel-inner">
<div class="active item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Alicia Montero</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/AliciaMontero.jpg" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Juan Herrera</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/JuanHerrera.jpg" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">John Smith</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/JohnSmith.jpg" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Isabel Pérez</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/IsabelPerez.jpg" class="responsive" style="width:100%;">
</div>
</div>
</div>
<!-- Carousel nav -->
<a class="carousel-control left carouselCustomize" href="#myCarousel3" data-slide="prev">‹</a>
<a class="carousel-control right carouselCustomize" href="#myCarousel3" data-slide="next">›</a>
</div>
<!-- Carousel End -->
</div>
</div>
</div>
</div>
<!-- Modal User Journey -->
<div class="modal fade" id="user-journey-modal" tabindex="-1" role="dialog"
aria-labelledby="myModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg" role="document">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button>
<h4 class="modal-title uc3m-modal" id="myModalLabel">User Journey Maps</h4>
</div>
<div class="modal-body">
<!-- Carousel Start-->
<div id="myCarousel4" class="carousel slide">
<!-- Carousel items -->
<div class="carousel-inner">
<div class="active item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Alicia Montero</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/userjourneyAlicia.png" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">John Smith</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/userjourneyJohn.png" class="responsive" style="width:100%;">
</div>
</div>
<div class="item" style="text-align:center;">
<h5 style="color:black; margin-top:10px;">Isabel Pérez</h5>
<div style="text-align:center; width:100%;">
<img src="img/pop/userjourneyIsabel.png" class="responsive" style="width:100%;">
</div>
</div>
</div>
<!-- Carousel nav -->
<a class="carousel-control left carouselCustomize" href="#myCarousel4" data-slide="prev">‹</a>
<a class="carousel-control right carouselCustomize" href="#myCarousel4" data-slide="next">›</a>
</div>
<!-- Carousel End -->
</div>
</div>
</div>
</div>
</html>