Create AbortDuplicates.js

Author: NavyasreeBolleboyana

AbortDuplicates.js

@@ -0,0 +1,14 @@
+(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+
+        var gr=new GlideRecord('incident');
+        gr.addQuery('caller_id',current.caller_id);
+        gr.addQuery('short_description','CONTAINS','email');
+        gr.query();
+        if(gr.next()){
+                gs.addErrorMessage("You have already created the incident with the similar short description");
+                current.setAbortAction(true);
+        }
+
+})(current, previous);