Skip to content

Commit 6da9c6c

Browse files
authored
readme.md
1 parent a138519 commit 6da9c6c

1 file changed

Lines changed: 5 additions & 0 deletions

File tree

  • Server-Side Components/Business Rules/Prevent Invalid Field Combinations
Lines changed: 5 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,5 @@
1+
In IT Service Management (ITSM), certain field combinations don’t make sense logically — for instance:
2+
A High Priority incident should not have a Low Impact.
3+
A Change Request marked as Emergency should not have Approval Type = Standard.
4+
ServiceNow’s out-of-the-box (OOB) configurations can validate simple field requirements, but cannot enforce relational validation between two or more fields at the server-side level.
5+
This custom Business Rule ensures data integrity by preventing users from saving or updating records when invalid field combinations occur.

0 commit comments

Comments
 (0)