Merge branch 'main' into hacktoberfest2025-emoji-widget

Author: NayeemKaka

Check Attachment

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+An onSubmit Client script that checks whether only one file is attached and also file type should be .doc, .pdf or .txt. Otherwise form will not be submitted and required error message will be displayed to user.
+
+Note: Check this property - glide.attachment.extensions

CheckAttachmentFiletypr.js

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+function onSubmit() {
+    var arr = [];
+    var extension1 = '.txt';
+    var extension2 = '.pdf';
+    var extension3 = '.docx';
+    var names = this.document.getElementsByClassName('get-attachment ng-binding ng-scope');
+    for (var i = 0; i < names.length; i++) {
+        var val = names[i].innerHTML;
+        arr.push(val.toString());
+    }
+
+    var countRequired = 1;
+    if (window == null) {
+        if (this.document.getElementsByClassName('get-attachment').length != countRequired) {
+            g_form.addErrorMessage('You can add only one attachment');
+            return false;
+        }
+    }
+
+    for (var j = 0; j < arr.length; j++) {
+        if ((arr[j].indexOf(extension1) > -1) || (arr[j].indexOf(extension2) > -1) || (arr[j].indexOf(extension3) > -1)) {
+            return true;
+        } else {
+            g_form.addErrorMessage('Unsupported file format. Please attach files with extensions .txt, .pdf, .doc');
+            return false;
+        }
+
+    }
+
+}

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Auto fill script include.JS

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+var GetRecentRequestValues = Class.create();
+GetRecentRequestValues.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+  getValues: function() {
+    var userID = this.getParameter('sysparm_user');
+    var itemID = this.getParameter('sysparm_item');
+    var result = { found: false, values: {} };
+
+    var gr = new GlideRecord('sc_req_item');
+    gr.addQuery('requested_for', userID);
+    gr.addQuery('cat_item', itemID);
+    gr.orderByDesc('sys_created_on');
+    gr.setLimit(1);
+    gr.query();
+
+    if (gr.next()) {
+      result.found = true;
+
+     
+      var vars = gr.variables;
+      result.values = {
+        'requested_for': vars.requested_for + '',
+        'location': vars.location + '',
+        'department': vars.department + ''
+      };
+    }
+
+    return JSON.stringify(result);
+  }
+});
+

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Client script Autofill.js

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+function onLoad() {
+  var user = g_user.userID;
+  var itemID = g_form.getUniqueValue();
+
+  var ga = new GlideAjax('GetRecentRequestValues');
+  ga.addParam('sysparm_name', 'getValues');
+  ga.addParam('sysparm_user', user);
+  ga.addParam('sysparm_item', itemID);
+  ga.getXMLAnswer(function(response) {
+    var data = JSON.parse(response);
+    if (data && data.found) {
+      var confirmFill = confirm("We found a similar request. Do you want to autofill fields?");
+      if (confirmFill) {
+        for (var field in data.values) {
+          if (g_form.getControl(field)) {
+            g_form.setValue(field, data.values[field]);
+            console.log("Set " + field + " to " + data.values[field]);
+          } else {
+            console.log("Field not found: " + field);
+          }
+        }
+      }
+    } else {
+      console.log("No previous request found.");
+    }
+  });
+}

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Readme.md

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+Recent Request Autofill for ServiceNow Catalog.it automatically offers to fill in fields based on the user's most recent similar request.
+ Features
+- Detects previous requests for the same catalog item
+- Prompts user to reuse values from their last submission
+- Autofills fields like location, department, and justification
+
+<img width="878" height="395" alt="image" src="https://github.com/user-attachments/assets/33ceabf5-2bbc-43e3-8792-f1f9a99699d2" />
+
+
+

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/SentimentAnalyzer.js

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+var SentimentAnalyzer = Class.create();
+SentimentAnalyzer.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+    getSentiment: function() {
+        var text = (this.getParameter('sysparm_text') || '').toLowerCase();
+        var positive = ['thanks', 'great', 'resolved', 'appreciate'];
+        var negative = ['issue', 'error', 'not working', 'fail', 'problem'];
+
+        var score = 0;
+        positive.forEach(function(word) { if (text.includes(word)) score++; });
+        negative.forEach(function(word) { if (text.includes(word)) score--; });
+
+        if (score > 0) return 'Positive';
+        if (score < 0) return 'Negative';
+        return 'Neutral';
+    }
+});

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/onChangeClientscript.js

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || !newValue) return;
+
+    var ga = new GlideAjax('SentimentAnalyzer');
+    ga.addParam('sysparm_name', 'getSentiment');
+    ga.addParam('sysparm_text', newValue);
+    ga.getXMLAnswer(function(sentiment) {
+        g_form.addInfoMessage('Sentiment: ' + sentiment);
+        g_form.setValue('u_sentiment', sentiment);
+    });
+}

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/readme.md

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+Incident Sentiment Detector (No AI, Pure JavaScript)
+
+A lightweight ServiceNow utility that detects sentiment (Positive / Negative / Neutral) of an Incident’s short description or comments using simple keyword matching — no AI APIs or external libraries required.
+
+Useful for support teams to auto-tag sentiment and analyze user frustration or satisfaction trends without expensive integrations.
+
+🚀 Features
+
+✅ Detects sentiment directly inside ServiceNow ✅ Works without external APIs or ML models ✅ Instant classification on form update ✅ Adds detected sentiment to a custom field (u_sentiment) ✅ Simple to extend — just add more positive/negative keywords
+
+🧩 Architecture Overview
+
+The solution consists of two main scripts:
+
+Component Type Purpose SentimentAnalyzer Script Include Processes text and returns sentiment Client Script (onChange) Client Script Calls SentimentAnalyzer via GlideAjax on short description change 🧱 Setup Instructions 1️⃣ Create Custom Field
+
+Create a new field on the Incident table:
+
+Name: u_sentiment
+
+Type: Choice
+
+Choices: Positive, Neutral, Negative

Client-Side Components/Catalog Client Script/Normalise and Reset a MRVS based on Variable Changes/README.md

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+# MRVS - Normalise and Reset Rows on Change
+
+## What this solves
+When a controlling variable changes (for example, Environment), existing MRVS rows may no longer be valid. This client script:
+- Clears or normalises specific MRVS columns
+- Deduplicates rows
+- Optionally sorts rows for a cleaner UX
+- Works entirely client-side using MRVS JSON
+
+## Where to use
+Catalog Item → OnChange client script on your controlling variable.
+
+## How it works
+- Reads the MRVS value as JSON via `g_form.getValue('my_mrvs')`
+- Applies transforms (clear columns, unique by key, sort)
+- Writes back the JSON with `g_form.setValue('my_mrvs', JSON.stringify(rows))`
+
+## Setup
+1. Replace `CONTROLLING_VARIABLE` with your variable name.
+2. Replace `MY_MRVS` with your MRVS variable name.
+3. Adjust `COLUMNS_TO_CLEAR`, `UNIQUE_KEY`, and `SORT_BY` as needed.
+
+## Notes
+- To clear the MRVS entirely, set `rows = []` before `setValue`.
+- Works with Catalog Client Scripts; no server call required.
+
+## References
+- GlideForm API (client): `getValue`, `setValue`, `clearValue`  
+  https://www.servicenow.com/docs/bundle/zurich-api-reference/page/app-store/dev_portal/API_reference/GlideForm/concept/c_GlideFormAPI.html
+- Working with MRVS values on the client (community examples)  
+  https://www.servicenow.com/community/developer-articles/accessing-multi-row-variable-set-value-outside-the-multi-row/ta-p/2308876

Client-Side Components/Catalog Client Script/Normalise and Reset a MRVS based on Variable Changes/mrvs_normalise_onchange.js

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+function onChange(control, oldValue, newValue, isLoading) {
+  if (isLoading) return;
+
+  var MRVS_NAME = 'MY_MRVS';                 // your MRVS variable name
+  var COLUMNS_TO_CLEAR = ['env', 'owner'];   // MRVS column names to clear
+  var UNIQUE_KEY = 'hostname';               // MRVS column that should be unique
+  var SORT_BY = 'hostname';                  // MRVS column to sort by
+
+  try {
+    var raw = g_form.getValue(MRVS_NAME);
+    var rows = raw ? JSON.parse(raw) : [];
+    if (!Array.isArray(rows)) rows = [];
+
+    // Clear specified columns
+    rows.forEach(function(row) {
+      COLUMNS_TO_CLEAR.forEach(function(col) { if (row.hasOwnProperty(col)) row[col] = ''; });
+    });
+
+    // Deduplicate by UNIQUE_KEY
+    if (UNIQUE_KEY) {
+      var seen = {};
+      rows = rows.filter(function(row) {
+        var key = String(row[UNIQUE_KEY] || '').toLowerCase();
+        if (!key || seen[key]) return false;
+        seen[key] = true;
+        return true;
+      });
+    }
+
+    // Sort (case-insensitive)
+    if (SORT_BY) {
+      rows.sort(function(a, b) {
+        var A = String(a[SORT_BY] || '').toLowerCase();
+        var B = String(b[SORT_BY] || '').toLowerCase();
+        if (A < B) return -1;
+        if (A > B) return 1;
+        return 0;
+      });
+    }
+
+    g_form.setValue(MRVS_NAME, JSON.stringify(rows));
+  } catch (e) {
+    console.error('MRVS normalise failed', e);
+  }
+}