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| 1 | +name: Support / troubleshooting |
| 2 | +description: Get help with install, update visibility, configuration, or usage |
| 3 | +title: "[Support]: " |
| 4 | +labels: ["question"] |
| 5 | +body: |
| 6 | + - type: markdown |
| 7 | + attributes: |
| 8 | + value: | |
| 9 | + Use this form for setup/help questions. For confirmed bugs, use the Bug report form instead. |
| 10 | +
|
| 11 | + - type: dropdown |
| 12 | + id: help_topic |
| 13 | + attributes: |
| 14 | + label: What do you need help with? |
| 15 | + options: |
| 16 | + - Plugin installation |
| 17 | + - Plugin update not showing |
| 18 | + - Folders not visible |
| 19 | + - Import/Export behavior |
| 20 | + - Folder ordering |
| 21 | + - Auto-assignment rules |
| 22 | + - UI/settings behavior |
| 23 | + - Other |
| 24 | + validations: |
| 25 | + required: true |
| 26 | + |
| 27 | + - type: input |
| 28 | + id: unraid_version |
| 29 | + attributes: |
| 30 | + label: Unraid version |
| 31 | + placeholder: "e.g. 7.1.4" |
| 32 | + validations: |
| 33 | + required: true |
| 34 | + |
| 35 | + - type: input |
| 36 | + id: plugin_version |
| 37 | + attributes: |
| 38 | + label: FolderView Plus version |
| 39 | + placeholder: "e.g. 2026.03.05.4 or unknown" |
| 40 | + validations: |
| 41 | + required: true |
| 42 | + |
| 43 | + - type: dropdown |
| 44 | + id: install_source |
| 45 | + attributes: |
| 46 | + label: Install source |
| 47 | + options: |
| 48 | + - Community Applications |
| 49 | + - plugin install (main URL) |
| 50 | + - plugin install (commit-specific URL) |
| 51 | + - Local file/manual |
| 52 | + - Unsure |
| 53 | + validations: |
| 54 | + required: true |
| 55 | + |
| 56 | + - type: textarea |
| 57 | + id: current_behavior |
| 58 | + attributes: |
| 59 | + label: Current behavior |
| 60 | + description: What you see now. |
| 61 | + validations: |
| 62 | + required: true |
| 63 | + |
| 64 | + - type: textarea |
| 65 | + id: expected_behavior |
| 66 | + attributes: |
| 67 | + label: Expected behavior |
| 68 | + description: What you expected to happen. |
| 69 | + validations: |
| 70 | + required: true |
| 71 | + |
| 72 | + - type: textarea |
| 73 | + id: troubleshooting_tried |
| 74 | + attributes: |
| 75 | + label: What you already tried |
| 76 | + description: Include exact commands/steps, page refresh, reinstall, import attempts, etc. |
| 77 | + render: shell |
| 78 | + validations: |
| 79 | + required: true |
| 80 | + |
| 81 | + - type: textarea |
| 82 | + id: logs |
| 83 | + attributes: |
| 84 | + label: Logs / console output |
| 85 | + description: Optional terminal output, plugin install output, or browser console logs. |
| 86 | + render: shell |
| 87 | + validations: |
| 88 | + required: false |
| 89 | + |
| 90 | + - type: checkboxes |
| 91 | + id: checklist |
| 92 | + attributes: |
| 93 | + label: Confirmation |
| 94 | + options: |
| 95 | + - label: I reviewed the README install/update section before filing this support request. |
| 96 | + required: true |
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