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‎app/assets/javascripts/complaints.js‎

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window.addEventListener('DOMContentLoaded', () => {
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QPixel.DOM.addSelectorListener('change', 'input[name="report_type"]', ev => {
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const value = document.querySelector('input[name="report_type"]:checked').value;
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document.querySelectorAll(`[data-report-type="${value}"]`).forEach(el => {
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el.classList.remove('hidden');
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el.removeAttribute('disabled');
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});
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document.querySelectorAll(`[data-report-type]:not([data-report-type="${value}"])`).forEach(el => {
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el.classList.add('hidden');
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el.disabled = true;
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});
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});
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});

‎app/assets/stylesheets/complaints.scss‎

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@import 'variables';
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.complaint-form {
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label {
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display: block;
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margin-bottom: 1rem;
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font-weight: bold;
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font-size: 1.2rem;
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color: #222;
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&.inline {
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display: inline-block;
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font-weight: normal;
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font-size: 1rem;
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}
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}
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.form-radio-group {
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display: flex;
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margin: 0.75rem 0;
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justify-content: flex-start;
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align-items: center;
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:first-child {
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margin-right: 0.5rem;
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}
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label {
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display: block;
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margin: 0;
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font-weight: normal;
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font-size: 1rem;
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}
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.form-caption {
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margin: 0;
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}
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}
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.form-group {
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margin-bottom: 2rem;
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}
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.hidden {
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display: none;
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}
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[disabled] {
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border: 1px solid $muted-text;
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background: $muted-graphic;
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}
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}

‎app/controllers/complaints_controller.rb‎

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class ComplaintsController < ApplicationController
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def index
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render layout: 'without_sidebar'
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end
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def report
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@report_types = AppConfig.safety_center['report_types'].select { |_k, t| t['enabled'] }
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@content_types = AppConfig.safety_center['content_types']
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render layout: 'without_sidebar'
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end
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def create; end
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end

‎app/helpers/complaints_helper.rb‎

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module ComplaintsHelper
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end

‎app/views/complaints/index.html.erb‎

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<h1>Safety Center</h1>
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<p>
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We are committed to protecting your privacy and safety online, and to protecting our communities from harmful or
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abusive content. If you see something that has no place in our communities, please report it to us here.
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</p>
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<div class="grid">
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<div class="grid--cell is-12 is-6-md is-6-lg">
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<div class="widget">
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<div class="widget--body">
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<h2 class="has-font-size-larger h-m-t-0">
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<%= link_to new_complaint_path do %>
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Make a report or complaint &raquo;
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<% end %>
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</h2>
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<p class="has-font-size-caption">
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Report seeing abusive, harmful, or illegal content, or make a complaint about how we've handled your content.
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</p>
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</div>
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</div>
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</div>
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</div>
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<% if user_signed_in? && current_user.staff? %>
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<div class="grid">
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<div class="grid--cell is-12 is-6-md is-6-lg">
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<div class="widget">
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<div class="widget--body">
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<h2 class="has-font-size-larger h-m-t-0">
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<%= link_to '#' do %>
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Reports &raquo;
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<% end %>
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</h2>
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<p class="has-font-size-caption">
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View and handle content reports and complaints from users.
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</p>
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</div>
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</div>
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</div>
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</div>
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<% end %>

‎app/views/complaints/report.html.erb‎

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<%= link_to safety_center_path do %>
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&laquo; Back to Safety Center
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<% end %>
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<h1>Make a report or complaint</h1>
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<p>
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Thank you for taking the time to make a report. If you've seen harmful, abusive, or illegal content on our
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communities, you can report this to us here. You can also use this page if you've received a message saying we've
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classified your content as harmful, abusive, or illegal and you wish to contest it.
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</p>
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<div class="notice is-warning has-color-yellow-900 flex-row-always ai-c has-font-size-caption h-m-b-4">
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<i class="fas fa-exclamation-triangle"></i>
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<p>
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Please don't use this tool to complain about moderator actions, including deletion of posts. Raise these in the
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appropriate Meta category instead.
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</p>
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</div>
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<div class="widget">
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<%= form_tag create_complaint_path, class: 'widget--body complaint-form' do %>
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<div class="form-group">
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<%= label_tag :report_type, 'What are you reporting?' %>
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<% @report_types.each do |key, type| %>
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<div class="form-radio-group">
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<%= radio_button_tag :report_type, key, id: "report_type_#{key}", class: 'form-radio-element' %>
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<%= label_tag "report_type_#{key}", type['description'] %>
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</div>
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<% end %>
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</div>
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<div class="form-group">
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<%= label_tag :reported_url, 'Where is this content?' %>
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<div class="form-caption">
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Enter a URL or link to where we can find this content on our network. You can use the Copy Link button under
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posts to get a direct link to a post.
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</div>
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<%= text_field_tag :reported_url, nil, class: 'form-element' %>
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</div>
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<div class="form-group hidden js-content-type" data-report-type="illegal">
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<%= label_tag :content_type, 'Does this content fall into any of these types of illegal content?' %>
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<div class="form-caption">
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This question helps us to classify reports and ensure harmful content is reported to the right channels.
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</div>
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<% @content_types.each do |key, type| %>
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<div class="form-radio-group">
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<%= radio_button_tag :content_type, key, id: "content_type_#{key}", class: 'form-radio-element',
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data: { report_type: 'illegal' } %>
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<div>
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<%= label_tag "content_type_#{key}", type['name'] %>
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<div class="form-caption">
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<%= type['description'] %>
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</div>
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</div>
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</div>
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<% end %>
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<div class="form-radio-group">
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<%= radio_button_tag :content_type, 'none', id: 'content_type_none', class: 'form-radio-element',
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data: { report_type: 'illegal' } %>
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<%= label_tag 'content_type_none', 'None of the above' %>
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</div>
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</div>
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<div class="form-group">
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<%= label_tag :comment, 'Tell us more' %>
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<div class="form-caption" data-report-type="none">
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Tell us any additional information you have about this report.
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</div>
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<div class="form-caption hidden" data-report-type="illegal">
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Tell us any additional information you have about this report. For example, why do you think this content is
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harmful or illegal? How did you come across it? Has the user posted any other content you wish to report?
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</div>
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<div class="form-caption hidden" data-report-type="abusive">
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Tell us any additional information you have about this report. For example, why do you think this content is
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abusive, or in what way is it harmful? Has the user posted any other content you wish to report?
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</div>
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<div class="form-caption hidden" data-report-type="copyright">
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Tell us any additional information you have about this report. Do you own the copyright? What part of the
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content is infringing?
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</div>
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<div class="form-caption hidden" data-report-type="appeal">
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Tell us any additional information you have about this report. Is there any additional content we removed that
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you would like to include? Provide detailed reasoning explaining why you disagree with our classification.
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</div>
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<%= text_area_tag :comment, nil, class: 'form-element', rows: 10 %>
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</div>
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<div class="form-group">
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<%= label_tag :user_email, 'Your email address' %>
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<div class="form-caption">
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This is used for abuse prevention purposes, and to contact you if we need additional information or to update
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you on the status of your report. If you do not wish to receive further updates about your report, please
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opt out below.
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</div>
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<%= text_field_tag :user_email, user_signed_in? ? current_user.email : nil, class: 'form-element',
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disabled: user_signed_in? %>
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</div>
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<div class="form-group">
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<%= label_tag :updates, 'Do you wish to receive updates about this report?' %>
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<div class="form-caption">
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We will let you know once we have investigated your report, and once we've taken any necessary action and closed
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your report. If you do not wish to receive these updates, please untick the box.
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</div>
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<div class="form-radio-group">
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<%= check_box_tag :user_wants_updates, 'true', true, class: 'form-radio-element' %>
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<%= label_tag :user_wants_updates, 'Receive updates?' %>
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</div>
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</div>
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<%= submit_tag 'Submit report', class: 'button is-primary is-filled' %>
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<% end %>
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</div>

‎app/views/layouts/_footer.html.erb‎

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<ul>
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<li><%= link_to 'Our Communities', '/dashboard' %></li>
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<li><%= link_to 'About Us', '/policy/network-faq' %></li>
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<li><%= link_to 'Privacy & Safety Center', safety_center_url %></li>
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<li><%= link_to 'Report harmful content', new_complaint_path %></li>
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</ul>
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</div>
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<div class="grid--cell is-6 is-12-md is-12-sm">

‎config/config/safety_center.yml‎

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report_types:
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illegal:
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enabled: true
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description: illegal harmful content
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abusive:
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enabled: true
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description: abusive or otherwise harmful content
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copyright:
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enabled: true
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description: copyright infringement
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appeal:
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enabled: true
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description: an appeal regarding how we've handled your content
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content_types:
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terrorism:
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name: Terrorism
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description: Content promoting, glorifying, or encouraging terrorism.
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grooming:
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name: Grooming
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description: Content which appears to be for the purpose of grooming a child for the purposes of sexual exploitation
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or abuse.
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image_csam:
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name: Image-based child sexual abuse material
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description: Images which depict or encourage child sexual exploitation or abuse.
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csam_urls:
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name: Child sexual abuse material URLs
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description: Content which links to child sexual abuse material.
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hate:
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name: Hate
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description: Content which appears to amount to hate speech - abuse relating to a protected characteristic like
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race or sexual orientation.
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harassment:
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name: Harassment, stalking, threats, or abuse
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description: Content which appears to be harassing or threatening another user, or which appears to be part of a
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course of action in stalking another user.
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ccb:
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name: Controlling or coercive behaviour
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description: Content posted for the purpose of controlling another user or which may an attempt to coerce another
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user.
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intimate_images:
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name: Intimate image abuse
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description: Intimate images which appear to have been posted without the consent of their subject. Commonly known
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as "revenge porn".
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extreme_pornography:
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name: Extreme pornography
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description: Content, including images, which is pornographic in nature and which may depict an illegal sexual act.
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sea:
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name: Sexual exploitation of adults
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description: Content offering or promoting sexual services involving adult participants who are non-consenting or
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being controlled by someone else.
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human_trafficking:
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name: Human trafficking
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description: Content which promotes or offers services related to human trafficking.
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unlawful_immigration:
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name: Unlawful immigration
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description: Content which promotes or offers services related to unlawful immigration.
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fraud:
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name: Fraud & illegal financial services
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description: Content which appears to be fraudulent in nature, or which offers or promotes illegal financial
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services.
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proceeds_crime:
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name: Proceeds of crime
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description: Content which relates to the posession or concealment of the proceeds of criminal activity.
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drugs:
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name: Drugs & psychoactive substances
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description: Content which relates to the possession or use of illegal drugs or psychoactive substances.
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weapons:
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name: Firearms, knives, & other weapons
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description: Content which relates to the possession or use of illegal firearms, knives, or other weapons.
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suicide:
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name: Encouraging or assisting suicide
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description: Content which glorifies or promotes suicide or attempted suicide, or which appears to be an attempt to
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encourage another user to commit or attempt suicide.
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foreign_interference:
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name: Foreign interference
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description: Content which appears to be posted on behalf of a hostile foreign power with the intent to disrupt or
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interfere with society.
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animal_cruelty:
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name: Animal cruelty
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description: Content which glorifies or promotes animal cruelty, or which depicts acts of animal cruelty.

‎config/routes.rb‎

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post 'log', to: 'email_logs#log', as: :create_email_log
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end
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scope 'safety' do
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root to: 'complaints#index', as: :safety_center
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get 'report', to: 'complaints#report', as: :new_complaint
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post 'report', to: 'complaints#create', as: :create_complaint
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end
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get '403', to: 'errors#forbidden'
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get '404', to: 'errors#not_found'
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get '409', to: 'errors#conflict'

‎db/migrate/20251008154007_add_content_type_to_complaints.rb‎

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class AddContentTypeToComplaints < ActiveRecord::Migration[7.2]
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def change
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add_column :complaints, :content_type, :string
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end
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end

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