Merge pull request #994 from ritza-co/1157-freshservice

1157: mention tracking changes; customize-freshservice

Author: Nadia-JSch

docs/integration/external-integrations/freshservice-integration/customize-freshservice.mdx

@@ -12,11 +12,19 @@ This page covers advanced data mapping customization and XML file editing.
 - For usage and operations, see [Using the Freshservice Integration](use-freshservice-integration.mdx).
 :::
 
-If you make an adjustment and use a custom XML file, Device42 will not update the custom XML during updates. 
+## Manage Customization with Newer Releases
 
-If you want to incorporate updates, you'll need to do so manually: Download the current XML file, compare it to your customized XML file, and add in the new items as needed.
+The Device42-Freshservice integration ships with a default mapping file. Newer versions of the mapping file may include sending additional elements (like assets, devices, CIs, and metadata) to Freshservice. We share these new additions in the [release notes](https://www.device42.com/blog/).
 
-## Custom Data Mapping
+If you make an adjustment and use a custom XML file, Device42 will not update the custom XML during updates.
+
+If you want to incorporate updates, you need to do so manually: Download the current XML file, compare it to your customized XML file, and add in the new items as needed.
+
+We recommend keeping track of your customizations so they can be added to the latest default mapping file. 
+
+## Get Started with Custom Data Mapping
+
+To get started, download the default mapping XML file and view the current mapping.
 
 ### Download the `mapping.xml` File