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format code blocks, freshservice-integration
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‎docs/integration/external-integrations/freshservice-integration.mdx‎

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@@ -266,12 +266,12 @@ For example, the following `<task>` element copies product information from Devi
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<api>
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<target asset-type="Hardware"/>
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<resource
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doql="
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select distinct
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view_vendor_v1.name as manufacturer,
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<!-- ... -->
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"
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/>
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doql="
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select distinct
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view_vendor_v1.name as manufacturer,
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<!-- ... -->
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"
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/>
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</api>
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<mapping key="name" doql-suffix=" where GREATEST(view_hardware_v2.last_changed, view_vendor_v1.last_changed, view_device_v2.last_changed) >'%s'">
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<field resource="name" source-type="string" target="name" target-type="string" max-length="255" escape="true"/>
@@ -665,24 +665,24 @@ You need to modify two `<task>` elements within the `mapping.xml` file.
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<target
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delete="true"/>
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<resource
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doql="
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<!-- ... other queries -->
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<!-- remove or comment out this cluster and device relationship query -->
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select
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dc.name as dependent_device_name,
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format('Device-%s', dc.device_pk) as dependent_device_device42_id,
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'Member of' as downstream_relationship,
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dp.name as dependency_device_name,
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format('Device-%s', dp.device_pk) as dependency_device_device42_id,
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'Includes' as upstream_relationship
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from view_devices_in_cluster_v1 dic
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inner join view_device_v2 dp on dic.parent_device_fk = dp.device_pk
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inner join view_device_v2 dc on dic.child_device_fk = dc.device_pk
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where lower(dp.type) = 'cluster'
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"
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/>
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doql="
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<!-- ... other queries -->
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<!-- remove or comment out this cluster and device relationship query -->
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select
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dc.name as dependent_device_name,
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format('Device-%s', dc.device_pk) as dependent_device_device42_id,
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'Member of' as downstream_relationship,
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dp.name as dependency_device_name,
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format('Device-%s', dp.device_pk) as dependency_device_device42_id,
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'Includes' as upstream_relationship
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from view_devices_in_cluster_v1 dic
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inner join view_device_v2 dp on dic.parent_device_fk = dp.device_pk
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inner join view_device_v2 dc on dic.child_device_fk = dc.device_pk
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where lower(dp.type) = 'cluster'
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"
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/>
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</api>
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```
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</details>
@@ -1009,32 +1009,32 @@ For reference, the DOQL query in the `mapping.xml` file for Software Licensing i
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<api>
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<target/>
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<resource
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doql="
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select case when p.order_no is null then s.name else s.name || '-' || p.order_no || '-' || pli.line_no end as name,
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'Software License' as contract_type_name,
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case when v.name is not null then v.name else sv.name end vendor_name,
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pli.cost unit_cost, pli.start_date, pli.end_date,
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s.name software_name,
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case when pli.quantity is not null then pli.quantity else s.licensed_count end licensed_count,
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case when pli.quantity is not null then pli.quantity else s.licensed_count end * pli.cost as cost,
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pli.contract_id,
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case when slm.is_free = true then 'Free' else 'Volume' end license_type,
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pli.frequency,
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'per_unit' as pricing_model,
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case when pli.notes is not null and pli.notes &lt;&gt; '' then pli.notes else s.notes end as notes
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from view_software_v1 s
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left outer join view_softwarelicensemodel_v1 slm on s.softwarelicensemodel_fk = slm.softwarelicensemodel_pk
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left outer join view_purchaselineitems_to_softwares_v1 plis on s.software_pk = plis.software_fk
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left outer join view_purchaselineitem_v1 pli on plis.purchaselineitem_fk = pli.purchaselineitem_pk
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left outer join view_purchase_v1 p on pli.purchase_fk = p.purchase_pk
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left outer join view_vendor_v1 v on p.vendor_fk = v.vendor_pk
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left outer join view_vendor_v1 sv on s.vendor_fk = sv.vendor_pk
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WHERE
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lower(s.software_type) = 'managed' and
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(pli.purchaselineitem_pk is not null or s.licensed_count is not null) and
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(v.name is not null or sv.name is not null)
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"
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/>
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doql="
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select case when p.order_no is null then s.name else s.name || '-' || p.order_no || '-' || pli.line_no end as name,
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'Software License' as contract_type_name,
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case when v.name is not null then v.name else sv.name end vendor_name,
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pli.cost unit_cost, pli.start_date, pli.end_date,
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s.name software_name,
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case when pli.quantity is not null then pli.quantity else s.licensed_count end licensed_count,
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case when pli.quantity is not null then pli.quantity else s.licensed_count end * pli.cost as cost,
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pli.contract_id,
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case when slm.is_free = true then 'Free' else 'Volume' end license_type,
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pli.frequency,
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'per_unit' as pricing_model,
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case when pli.notes is not null and pli.notes &lt;&gt; '' then pli.notes else s.notes end as notes
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from view_software_v1 s
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left outer join view_softwarelicensemodel_v1 slm on s.softwarelicensemodel_fk = slm.softwarelicensemodel_pk
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left outer join view_purchaselineitems_to_softwares_v1 plis on s.software_pk = plis.software_fk
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left outer join view_purchaselineitem_v1 pli on plis.purchaselineitem_fk = pli.purchaselineitem_pk
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left outer join view_purchase_v1 p on pli.purchase_fk = p.purchase_pk
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left outer join view_vendor_v1 v on p.vendor_fk = v.vendor_pk
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left outer join view_vendor_v1 sv on s.vendor_fk = sv.vendor_pk
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WHERE
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lower(s.software_type) = 'managed' and
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(pli.purchaselineitem_pk is not null or s.licensed_count is not null) and
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(v.name is not null or sv.name is not null)
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"
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/>
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</api>
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```
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</details>

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