Triaging, Waiting On Customer, Resolved
| From | To | Event |
|---|---|---|
| Triaging | Waiting On Customer | respond |
| Triaging | Waiting On Customer | requestInfo |
| Waiting On Customer | Triaging | customerResponds |
| Waiting On Customer | Resolved | noResponse |
| Triaging | Resolved | resolve |
| Resolved | Triaging | reopen |