faq.mdx

title	Frequently Asked Questions
description	Common questions about Harmonica

General questions

Harmonica is a conversational survey platform for qualitative insights that enables groups to coordinate, reduce friction, and move forward together. It helps facilitate team discussions, gather feedback, and synthesize insights from collaborative conversations.

Whether you're running a workshop, collecting team input, or facilitating a group discussion, Harmonica provides a conversational interface that guides participants through structured conversations and helps synthesize their contributions.

Harmonica works through **sessions** - structured conversational surveys where participants engage in guided conversations:

1. **Hosts** design a session by defining their objective, what's critical to gather, and context. The AI generates a conversational guide (prompt) that can be refined.
2. **Hosts configure** a pre-session form with questions participants will answer before the conversation
3. **Participants** receive a unique session link (format: `/chat?s={sessionId}`), fill out the pre-session form, and engage in a guided conversation
4. The conversation is guided by the session design, asking questions and gathering qualitative insights
5. After the session, **summaries and insights** are automatically generated from all participants' contributions

Sessions can be organized into **Projects** for better organization, and you can use **templates** to quickly start common types of sessions.

The easiest way to get started depends on your role:

**If you're a participant:**
- Wait for a session link from the host
- Click the link and start your guided conversation
- See our [participant guide](/guides/participants/participating-in-sessions) for more details

**If you're hosting a session:**
- Sign in at [app.harmonica.chat](https://app.harmonica.chat)
- Use the dashboard to create a new session
- Browse templates for common use cases
- See our [host guide](/guides/hosts/creating-sessions) for more details

There are several ways to support Harmonica:

- **Use it**: The best way to support us is to use Harmonica and share feedback
- **Share feedback**: Let us know what works well and what could be improved
- **Spread the word**: Tell others about Harmonica if you find it useful
- **Report issues**: Help us improve by reporting bugs or suggesting features

You can contact us at [hello@harmonica.chat](mailto:hello@harmonica.chat) or via [Telegram](https://t.me/harmonica_support).

We're here to help! You can reach us through:

- **Email**: [hello@harmonica.chat](mailto:hello@harmonica.chat)
- **Telegram**: [@harmonica_support](https://t.me/harmonica_support)

We typically respond within 24-48 hours.

We take privacy seriously. For detailed information about how we handle your data, please refer to our Privacy Policy. You can find it on our main website at [harmonica.chat](https://harmonica.chat).

In general:
- We only collect data necessary to provide the service
- Session data is only accessible to authorized participants and hosts
- You control who can see your contributions
- We don't share your data with third parties without your consent

Session-related questions

To join a session, you need a session link from the host (format: `app.harmonica.chat/chat?s={sessionId}`). Click the link, sign in (or create an account if needed), fill out the pre-session form, and you'll be taken to the conversation interface where you can start your guided conversation. Yes! Hosts can create as many sessions as needed. You can organize them into projects to keep things organized. After a session, Harmonica automatically generates summaries and insights from all participants' contributions. Hosts can review these results, and participants may also have access depending on the visibility settings. Yes! Harmonica provides templates for common use cases to help you get started quickly. Browse available templates when creating a new session.

Still have questions?

Can't find what you're looking for? Contact our support team:

• Email: hello@harmonica.chat
• Telegram: @harmonica_support