merge govern science service desk with admin service desk

Author: oddgeih-ntnu

docs/.vitepress/config.mts

@@ -802,6 +802,10 @@ function sidebarAdministerScience() {
           text: "Data space orders",
           link: "/administer-science/service-desk/data-space-orders",
         },
+        {
+          text: "Organizational orders",
+          link: "/administer-science/service-desk/organizational-orders",
+        },
       ],
     },
     {
@@ -1142,25 +1146,6 @@ function sidebarGovernScience() {
         },
       ],
     },
-    {
-      text: "Service desk",
-      collapsed: true,
-      link: "/govern-science/service-desk/",
-      items: [
-        {
-          text: "Introduction",
-          link: "/govern-science/service-desk/",
-        },
-        {
-          text: "Service center orders",
-          link: "/govern-science/service-desk/service-center-orders",
-        },
-        {
-          text: "Data controller orders",
-          link: "/govern-science/service-desk/data-controller-orders",
-        },
-      ],
-    },
     {
       text: "FAQ",
       collapsed: true,

docs/administer-science/agreements/downloads.md

@@ -142,12 +142,11 @@ This agreements are to be signed by the Service center leader or Service center
 
 **Request a data space**
 
-Send us your signed agreement utilizing the blue button in the service center section of our [service desk](/govern-science/service-desk/service-center-orders#new-data-space).
+Send us your signed agreement utilizing the blue button in the service center section of our [service desk](/administer-science/service-desk/data-space-orders#new-data-space).
 
 :::
 
 
-
 ## Invoice profile
 
 [HUNT Cloud Invoice Profile](https://assets.hdc.ntnu.no/assets/agreements/hunt-cloud-invoice-profile.pdf) (PDF)
@@ -210,7 +209,7 @@ Invoice profiles are signed by Account signatory. This is the individual that is
 
 **Activation**
 
-Send us your signed invoice profile together with your data space order utilizing the blue button in the service center section of our [service desk](/govern-science/service-desk/service-center-orders#new-data-space).
+Send us your signed invoice profile together with your data space order utilizing the blue button in the service center section of our [service desk](/administer-science/service-desk/data-space-orders#new-invoice-profile).
 
 :::
 
@@ -566,3 +565,21 @@ Leave these fields blank. We will return the order with signatures when the data
 
 
 
+
+
+## Organizational access request form
+
+[HUNT Cloud organizational access request form](https://assets.hdc.ntnu.no/assets/agreements/hunt-cloud-organizational-access-request-form.pdf) (pdf)
+
+This form contain information that we will use to generate the Data processor agreement and Services agreement between your organization and HUNT Cloud.
+
+::: details Clarification of the form fields
+
+The following form fields are included in the "HUNT Cloud organizational access request form" version 1.0.
+
+Field descriptions are included in the PDF.
+
+:::
+
+
+

docs/administer-science/service-desk/data-space-orders.md

@@ -20,6 +20,35 @@ It saves you time to send us the request from your **organizational email**. We
 
 Send us a regular [email](/contact) with your request if you can't find what you are looking for on the this page.
 
+## Data space management
+
+
+### New data space
+
+Click the button below to order a new data space under your existing service center.
+
+<SDButton form="new_data_space" />
+
+* **Guide:** [Scientific access](/administer-science/scientific-access/)
+* **Who can order:** Service center leaders and administrative contacts for service centers.
+* **Required attachment**: [A signed Scientific Access Order](/administer-science/scientific-access/#order-scientific-access).
+* **Expected delivery time:** Days.
+* **Next step:** [Add a new lab user](/administer-science/service-desk/lab-orders#add-a-new-lab-user) by Lab leaders.
+* **Cost:** There is no direct cost for the service center. Data space subscription cost and attached resources in labs are billed as specified in the attached invoice profile in accordance with the [Services specifications](/administer-science/services/specifications) and [Price list](/administer-science/prices/pricelist).
+
+### Transfer labs between data spaces
+
+You can transfer a lab between two data spaces by filling form below.
+
+<SDButton form="request_lab_transfer" />
+
+* **Who can order:** Data space leaders and compliance administrators
+* **Required attachment**: A [signed lab transfer agreement](/administer-science/agreements/downloads#lab-transfer-order).
+* **Optional attachment**: A [signed invoice agreemnent](/administer-science/agreements/downloads#invoice-profile)
+* **Expected response time:** Days.
+* **Expected delivery:** A lab transferred to a new data space with updated inovice profile.
+* **Cost:** Included in your lab subscription.
+
 
 
 ## Lab management
@@ -99,19 +128,6 @@ Once your lab data is deleted it can not be recreated. You must ensure that you
 
 :::
 
-### Transfer labs between data spaces
-
-You can transfer a lab between two data spaces by filling form below.
-
-<SDButton form="request_lab_transfer" />
-
-* **Who can order:** Data space leaders and compliance administrators
-* **Required attachment**: A [signed lab transfer agreement](/administer-science/agreements/downloads#lab-transfer-order).
-* **Optional attachment**: A [signed invoice agreemnent](/administer-science/agreements/downloads#invoice-profile)
-* **Expected response time:** Days.
-* **Expected delivery:** A lab transferred to a new data space with updated inovice profile.
-* **Cost:** Included in your lab subscription.
-
 
 ## Data transfers
 
@@ -257,7 +273,7 @@ Don't find what you are looking for on the predefined orders above? Don't you wo
 
 ::: warning General responses are slower
 
-Note that a general request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [do science](/do-science/service-desk/) and [govern science](/govern-science/service-desk/) service desk.
+Note that a general request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [do science](/do-science/service-desk/) service desk.
 
 :::
 

docs/administer-science/service-desk/index.md

@@ -5,14 +5,19 @@ permalink: /administer-science/service-desk/
 description: Introductory page for predefined HUNT Cloud service desk orders.
 outline: 2
 buttons:
-  - title: 'Lab orders'
+  - title: 'Labs'
     subtitle: 'User and resource management, internal transfers, etc.'
     href: '/administer-science/service-desk/lab-orders'
     icon: "mdi-email"
-  - title: 'Data space orders'
+  - title: 'Data spaces'
     subtitle: 'Add/remove labs, approve external transfers etc.'
     href: '/administer-science/service-desk/data-space-orders'
     icon: "mdi-email"
+  - title: 'Organizations'
+    subtitle: 'Add organizational access, manage Tingweek invites.'
+    href: '/administer-science/service-desk/organizational-orders'
+    icon: "mdi-email"
+
 
 ---
 
@@ -25,6 +30,5 @@ buttons:
 
 ### Other service desks
 
-* [Do science service desk](/do-science/service-desk/). This service desk lists service orders that can be requested by lab users.
-* [Govern science service desk](/govern-science/service-desk/). This service desk lists service orders that can be requested by data controllers and service center leaders, such as adding new data spaces.
+* [Do science service desk](/do-science/service-desk/). This service desk is aimed at scientists that do analysis in HUNT Cloud and list service orders that can be requested by lab users.
 

docs/administer-science/service-desk/lab-orders.md

@@ -457,7 +457,7 @@ Don't find what you are looking for on the predefined orders above? Don't you wo
 
 ::: warning General responses are slower
 
-Note that a general request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [do science](/do-science/service-desk/) and [govern science](/govern-science/service-desk/) service desk.
+Note that a general request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [do science](/do-science/service-desk/) service desk.
 
 :::
 

docs/administer-science/service-desk/organizational-orders.md

@@ -0,0 +1,72 @@
+---
+title: Organizational orders
+category: Service desk
+permalink: /administer-science/service-desk/organizational-orders
+description: HUNT Cloud service desk orders for organizational units.
+outline: 2
+---
+
+# Service desk orders for organizations
+
+**This page list predefined service orders for organizations. To place an order, click the blue button and send us a pre-filled email.**
+
+[[toc]]
+
+::: tip Save time
+
+It saves you time to send us the request from your **organizational email**. We use this for identification. Requests from private emails need additional verification that takes longer.
+
+:::
+
+Send us a regular [email](/contact) with your request if you can't find what you are looking for on the this page.
+
+
+## Organizational access
+
+### Request organizational access to HUNT Cloud
+
+Click on the blue button below to request HUNT Cloud access for your organization. 
+
+Organizational access requires an active Services agreement and Data processor agreement between your organization and us. We will use the information you provide in the attachment to generate the agreements and send them to you for signature. 
+
+We are happy to guide you and answer any questions during this processes, so don't hesitate to [contact us](/contact) if you need assistance.
+
+<SDButton form="request_organizational_access" />
+
+* **Who can order:** Representatives for the organizational unit that request access.
+* **Required attachment:** [A completed organizational access form.](/administer-science/agreements/downloads#organizational-access-request-form)
+* **Expected response time:** Days.
+* **Expected delivery time:** One week.
+* **Expected delivery:** Data processor agreement and Services agreement returned on email ready to be signed.
+* **Cost:** None.
+
+
+
+
+
+## Tingweek
+
+
+### Update Lagtun representative
+
+Lagtun is the body that appoints time to govern the scientific developments of HUNT Cloud. Lagtun members may appoint representatives that receive invitations and meeting information on behalf of their organization.
+
+<SDButton form="request_update_lagtun_rep" />
+
+* **Who can order:** Data controller administrators, Service center administrators, Data space leaders and compliance administrators on the BLUE subscription level.
+* **Required attachment:** None.
+* **Expected delivery time:** Days.
+* **Cost:** None.
+
+### Deregister to future Tingweek invitations
+
+All active HUNT Cloud users will be invited to individual Tings three times per year during our Tingweeks. Participation is voluntary and you can deregister to receive future invitations here.
+
+<SDButton form="deregister_tingweek_invitations" />
+
+* **Who can order:** All data controller administrators.
+* **Expected delivery time:** Days.
+* **Expected response time:** Confirmation of deregistration.
+* **Cost:** Included in your data space subscription.
+
+

docs/administer-science/services/responsiveness.md

@@ -25,14 +25,14 @@ This is the expected time from you send us a request and until we replay that we
 
 * **Data disruption events**. Immediate responses are to be expected for data disruption events.
 * **Service disruption events**. Rapid responses within the same working days are to be expected for disruption of available services.
-* **Service desk orders**. Automated response within the same working day are to be expected for predefined orders placed in our [do science service desk](/do-science/service-desk/), [administer science service desk](/administer-science/service-desk/) and [govern science service desk](/govern-science/service-desk/).
+* **Service desk orders**. Automated response within the same working day are to be expected for predefined orders placed in our [do science service desk](/do-science/service-desk/) and [administer science service desk](/administer-science/service-desk/).
 * **Email requests**. Expected response times for regular [email requests](/contact) in three to five working days.
 
 ## Delivery times
 
 This is the expected time from we register your request and until we deliver your order.
 
-* **Service desk orders**. Delivery times for predefined service orders are defined in our [do science service desk](/do-science/service-desk/), [administer science service desk](/administer-science/service-desk/) and [govern science service desk](/govern-science/service-desk/). Delivery times varies from days to one week.
+* **Service desk orders**. Delivery times for predefined service orders are defined in our [do science service desk](/do-science/service-desk/) and [administer science service desk](/administer-science/service-desk/). Delivery times varies from days to one week.
 * **Email requests**. Delivery varies with your request. Contact us for estimates.
 
 

docs/administer-science/start-here/support.md

@@ -36,5 +36,4 @@ We encourage all users to join and voice their opinions in the four Tings: "Lab
 
 - [Do science service desk](/do-science/service-desk/) for lab users.
 - [Administer science service desk](/administer-science/service-desk/) for lab administrators.
-- [Govern science service desk](/govern-science/service-desk/) for organizations.
 - [HUNT Cloud Tingweeks](/govern-science/tingweek/)

docs/contact.md

@@ -19,7 +19,7 @@ Click the blue button to contact us for information, dialogues on how your scien
 
 ::: tip Faster response
 
-To speed up your answers and deliveries, check if your request is predefined in our service desks for [do science](/do-science/service-desk/), [administer science](/administer-science/service-desk/) and [govern science](/govern-science/service-desk/).
+To speed up your answers and deliveries, check if your request is predefined in our service desks for [do science](/do-science/service-desk/) and [administer science](/administer-science/service-desk/).
 
 :::
 

docs/do-science/service-desk/index.md

@@ -217,7 +217,7 @@ Don't find what you are looking for on the predefined orders above? Don't you wo
 
 ::: warning General responses are slower
 
-Note that a general lab user request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [administer science](/administer-science/service-desk/) and [govern science](/govern-science/service-desk/) service desk.
+Note that a general lab user request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our [administer science](/administer-science/service-desk/) service desk.
 
 :::