diff --git a/descriptions/0/api.intercom.io.yaml b/descriptions/0/api.intercom.io.yaml index 584045e..6c54a7e 100644 --- a/descriptions/0/api.intercom.io.yaml +++ b/descriptions/0/api.intercom.io.yaml @@ -34045,6 +34045,25 @@ components: type: string description: Name of the SLA that was removed example: "Standard SLA" + standalone_platform_handoff: + title: Part type - standalone_platform_handoff + type: object + description: Contains details about the target a Fin handoff was routed to for conversation part type standalone_platform_handoff. Returned for Zendesk handoffs only. + properties: + handoff: + type: object + properties: + type: + type: string + description: The Zendesk target the conversation was handed off to. zendesk_ticket means a Zendesk ticket was created; zendesk_agent means the customer was handed over to a Zendesk agent for live chat. + enum: + - zendesk_ticket + - zendesk_agent + example: zendesk_ticket + success: + type: boolean + description: Whether the handoff completed successfully. A failed attempt falls back to a live agent, which emits a separate successful part. + example: true event_details: title: Event details of Workflow & actions type: object @@ -34064,6 +34083,7 @@ components: - "$ref": "#/components/schemas/conversation_sla_paused" - "$ref": "#/components/schemas/conversation_sla_unpaused" - "$ref": "#/components/schemas/conversation_sla_removed" + - "$ref": "#/components/schemas/standalone_platform_handoff" email_setting: type: object title: Email Setting