SimpleDesk/sd_language/SimpleDeskNotifications.english.php at f69e16f2c183ef5c6b7442266d332161c8e0d0dd · jdarwood007/SimpleDesk · GitHub

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<?php
/**************************************************************
*          Simple Desk Project - www.simpledesk.net           *
***************************************************************
*       An advanced help desk modification built on SMF       *
***************************************************************
*                                                             *
*         * Copyright 2025 - SimpleDesk.net                   *
*                                                             *
*   This file and its contents are subject to the license     *
*   included with this distribution, license.txt, which       *
*   states that this software is New BSD Licensed.            *
*   Any questions, please contact SimpleDesk.net              *
*                                                             *
***************************************************************
* SimpleDesk Version: 2.1.0                                   *
* File Info: SimpleDeskNotifications.english.php              *
**************************************************************/
// Version: 2.1; SimpleDesk Notifications language file

// Important! Before editing these language files please read the text at the top of index.english.php.

/**
 *	This file contains all of the email notifications texts.
 *
 *	@package language
 *	@todo Document the text groups in this file.
 *	@since 2.0
*/

//! @name Email subject and body contents
//@{
$txt['template_subject_notify_new_ticket'] = 'Helpdesk [{ticket_id}] New ticket from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_new_ticket'] = 'A new helpdesk ticket, "[{ticket_id}] {subject}", has been created, by {poster_name}.' . "\n\n" . 'You can access it here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_new_ticket'] = 'A new helpdesk ticket, "[{ticket_id}] {subject}", has been created, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can access it here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_new_ticket'] = 'New ticket';

$txt['template_subject_notify_new_reply_own'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_new_reply_own'] = 'Your ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_new_reply_own'] = 'Your ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_new_reply_own'] = 'User updated';

$txt['template_subject_notify_new_reply_assigned'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_new_reply_assigned'] = 'A ticket assigned to you, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_new_reply_assigned'] = 'A ticket assigned to you, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_new_reply_assigned'] = 'Assigned ticket updated';

$txt['template_subject_notify_new_reply_previous'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_new_reply_previous'] = 'A ticket you previously replied to, "[{ticket_id}] {subject}", has been replied to again, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_new_reply_previous'] = 'A ticket you previously replied to, "[{ticket_id}] {subject}", has been replied to again, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_new_reply_previous'] = 'Another reply';

$txt['template_subject_notify_new_reply_any'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_new_reply_any'] = 'A helpdesk ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_new_reply_any'] = 'A helpdesk ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_new_reply_any'] = 'New reply';

$txt['template_subject_notify_assign_me'] = 'Helpdesk [{ticket_id}] Ticket assigned: [{subject}]';
$txt['template_body_notify_assign_me'] = 'The helpdesk ticket, "[{ticket_id}] {subject}", has been assigned to you.' . "\n\n" . 'You can access it here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_assign_me'] = 'Assigned to';

$txt['template_subject_notify_assign_own'] = 'Helpdesk [{ticket_id}] Ticket assigned: [{subject}]';
$txt['template_body_notify_assign_own'] = 'Your helpdesk ticket, "[{ticket_id}] {subject}", has been assigned to a staff member.' . "\n\n" . 'You can access your ticket here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_assign_own'] = 'Assigned to staff';

$txt['template_subject_notify_monitor'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_monitor'] = 'A helpdesk ticket you requested to follow, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_monitor'] = 'A helpdesk ticket you requested to follow, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_monitor'] = 'Monitoring';
//@}

//! @name For pinging stuff
//@{
$txt['template_subject_notify_ping'] = 'Helpdesk [{ticket_id}] New reply from [{poster_name}] -RE- [{subject}]';
$txt['template_body_notify_ping'] = 'A helpdesk ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_bodyfull_notify_ping'] = 'A helpdesk ticket, "[{ticket_id}] {subject}", has been replied to, by {poster_name}.' . "\n\n" . '====Begin Comment====' . "\n" . '{body}' . "\n" . '====End Comment====' . "\n\n" . 'You can read the reply here:' . "\n" . '{ticketlink}';
$txt['template_log_notify_ping'] = 'One-off update';

$txt['shd_ping_none'] = 'There is no-one available to send a notification to.';
$txt['shd_ping_already_1'] = 'This person will receive an email on your reply:';
$txt['shd_ping_already_n'] = 'These people will receive an email on your reply:';
$txt['shd_ping_1'] = 'You can send an email to this person on replying:';
$txt['shd_ping_n'] = 'You can send an email to these people on replying:';
$txt['shd_ping_none_1'] = 'The following person has notifications turned off for this ticket, though you can send them an email about it if it is important:';
$txt['shd_ping_none_n'] = 'The following people have notifications turned off for this ticket, though you can send them an email about it if it is important:';
//@}