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Call-Centre-Dashboard---Data-Analysis-Interactive-Reporting-Project

🔍 Project Overview

Built dynamic dashboards by connecting multiple datasets using Data Model, Power Pivot, and DAX for KPIs, with interactive slicers, Pivot Charts, XLOOKUP-driven visuals, conditional formatting for enhanced data insights and integrated images to display dynamic visuals based on user selection.

📁 Dataset Details

📌 Sample Dataset: sample-data-excel-portfolio-project.xlsx

📈Business Questions Answered

This dashboard helps answer key performance questions faced by marketing, sales, and operations teams:

a) Sales Trends: How are monthly sales performing over time?

b) Regional Insights: Which regions are driving the most revenue?

c) Top Products: What are the best and worst-performing products?

d) Profitability: Which products/regions are generating the highest profit?

e) Category Analysis: How do different product categories perform across regions?

🛠️ Tools & Process

Step 1: Data Preparation

  1. Cleaned the dataset using Excel tables and Power Query.

  2. Removed blanks, standardized date formats, ensured correct data types.

  3. Added calculated columns for Revenue, Profit, Month-Year.

Step 2: Analysis & Modeling

  1. Created PivotTables for: Monthly revenue , Sales by product and region , Profit by category

  2. Used helper columns for grouping and filtering data (e.g., Month-Year).

Step 3: Dashboard Building

  1. Designed a single-page dashboard using:

a) PivotCharts: Bar, line, and column charts

b) Slicers: Interactive filters for Region, Product, Category, Date

c) KPIs: Key metrics (Total Sales, Total Profit, Top Region, etc.)

d) Conditional Formatting: Highlights top and bottom performers

Step 4: Final Touches

  1. Used named ranges and clean labels

  2. Added interactive titles and user instructions

  3. Clean layout and color-coded visuals for ease of interpretation

📊 Dashboard Preview Call Centre Report Dashboard

🗂️Files in the Repositary

Dashboard Project: Call-Centre-Excel-Dashboard-project.xlsx

🗂️Credits

🗂️Connect With Me

Feel free to reach out with questions or feedback about the project!