This project is a data analyst case study focused on customer support performance analysis.
The objective was to analyze support conversations, identify operational insights and build dashboards to monitor KPIs.
- SQL
- Power BI
- DAX
- Data Visualization
- Analyze customer support activity
- Track response and resolution metrics
- Identify performance bottlenecks
- Create business-oriented dashboards
- SQL analysis queries
- KPI dashboards
- Business insights and recommendations
- Data cleaning
- KPI analysis
- Dashboard creation
- Business intelligence storytelling
- Analytical thinking
Alex Gaumont