[shane615]

Description

New ticket channels deny ViewChannel to @everyone and allow the creator and the staff roles. The @everyone deny applies to the bot as well, and nothing allows it back in. A bot with Administrator doesn't notice, but with the permissions the startup check and the invite URL ask for (Manage Channels, Manage Roles, View Channel, Send Messages, Manage Messages, Embed Links, Attach Files, Read Message History), every new ticket fails right after the channel is created:

[Topic] Could not set topic: Missing Access
[Interactions] Unhandled error: DiscordAPIError[50001]: Missing Access
    at createTicketChannel (src/utils/ticketActions.js)

The user gets "an internal error has occurred", and the half-created channel stays behind as an open ticket.

The fix adds a member overwrite for the bot itself (View Channel, Send Messages, Read Message History, Attach Files, Embed Links) to the channel's initial overwrites. Later moves use lockPermissions: false, so the overwrite stays.

Related Issue

None; found while testing #32–#34 live with a bot that has no Administrator.

Type of Change

• 🐛 Bug fix (non-breaking change that fixes an issue)

How Was This Tested?

• Node.js 24.20.0, npm test: all pass, plus tests/ticket-channel-access.test.js (fails without the fix).
• Live: reproduced on our test server with the invite-URL permissions; after the fix, tickets open normally and the full open / claim / lock / close flow works.

Checklist

• Code follows the project's conventions
• No new dependencies
• No new user-facing strings
• No schema change
• Works without MSK_API_KEY
• Verified on a test server
• CHANGELOG.md entry under [Unreleased]
• Conventional Commits

https://claude.ai/code/session_01HZPZxD3edzJNFFsiWsHYY1

[Musiker15]

Thanks, good find. I checked it against main: no move resets the overwrites (everything uses lockPermissions: false), so the bot's own overwrite stays in place. Tests pass, and the new test fails without the fix.

#32 is merged now, so this branch conflicts with main in CHANGELOG.md. I wanted to resolve that for you, but your fork belongs to an organization and GitHub doesn't let maintainers push to those. Could you rebase onto main? Just keep your entry at the end of the ### Fixed list in [Unreleased]. I'll merge it right after.

[shane615]

Rebased onto main; the entry is at the end of ### Fixed in [Unreleased]. Tests pass.