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[19.0][MIG] im_livechat #5782

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2 changes: 1 addition & 1 deletion docsource/modules180-190.rst
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Expand Up @@ -238,7 +238,7 @@ Module coverage 18.0 -> 19.0
+---------------------------------------------------+----------------------+-------------------------------------------------+
| iap_mail | |No DB layout changes. |
+---------------------------------------------------+----------------------+-------------------------------------------------+
| im_livechat | | |
| im_livechat |Done | |
+---------------------------------------------------+----------------------+-------------------------------------------------+
| |new| iot_base | | |
+---------------------------------------------------+----------------------+-------------------------------------------------+
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45 changes: 45 additions & 0 deletions openupgrade_scripts/scripts/im_livechat/19.0.1.0/post-migration.py
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@@ -0,0 +1,45 @@
# Copyright 2026 Hunki Enterprises BV
# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
from openupgradelib import openupgrade


def chatbot_script_step_message(env):
"""
Convert chatbot.script.step#message to html
"""
openupgrade.copy_columns(env.cr, {"chatbot_script_step": [("message", None, None)]})
openupgrade.convert_field_to_html(
env.cr, "chatbot_script_step", "message", "message", translate=True
)


def im_livechat_channel_rule_chatbot_enabled_condition(env):
"""
Set im_livechat_channel_rule#chatbot_enabled_condition depending on
chatbot_only_if_no_operator
"""
env.cr.execute(
"""
UPDATE
im_livechat_channel_rule
SET
chatbot_enabled_condition='only_if_no_operator'
WHERE
chatbot_only_if_no_operator
"""
)


@openupgrade.migrate()
def migrate(env, version):
openupgrade.load_data(env, "im_livechat", "19.0.1.0/noupdate_changes.xml")
openupgrade.delete_record_translations(
env.cr,
"im_livechat",
[
"livechat_email_template",
],
["body_html"],
)
chatbot_script_step_message(env)
im_livechat_channel_rule_chatbot_enabled_condition(env)
21 changes: 21 additions & 0 deletions openupgrade_scripts/scripts/im_livechat/19.0.1.0/pre-migration.py
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# Copyright 2026 Hunki Enterprises BV
# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
from openupgradelib import openupgrade

_copied_colums = {
"chatbot_message": [
("user_script_answer_id", "user_raw_script_answer_id", None),
]
}

_deleted_xmlids = [
"im_livechat.ir_rule_discuss_channel_group_im_livechat_group_manager",
"im_livechat.ir_rule_discuss_channel_member_group_im_livechat_group_manager",
]


@openupgrade.migrate()
def migrate(env, version):
openupgrade.copy_columns(env.cr, _copied_colums)
openupgrade.delete_records_safely_by_xml_id(env, _deleted_xmlids)
openupgrade.logged_query(env.cr, "DROP VIEW IF EXISTS im_livechat_report_operator")
213 changes: 213 additions & 0 deletions openupgrade_scripts/scripts/im_livechat/19.0.1.0/upgrade_analysis_work.txt
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---Models in module 'im_livechat'---
obsolete model im_livechat.report.operator [sql_view]
# DONE: dropped view in pre-migration

new model im_livechat.channel.member.history
new model im_livechat.conversation.tag
new model im_livechat.expertise
# NOTHING TO DO

---Fields in module 'im_livechat'---
im_livechat / chatbot.message / user_raw_script_answer_id (integer): NEW
# DONE: copied from user_script_answer_id in pre-migration

im_livechat / chatbot.script.step / message (text) : type is now 'html' ('text')
# DONE: converted to html in post-migration

im_livechat / chatbot.script.step / operator_expertise_ids (many2many): NEW relation: im_livechat.expertise
# NOTHING TO DO: new feature

im_livechat / discuss.call.history / livechat_participant_history_ids (many2many): NEW relation: im_livechat.channel.member.history
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / anonymous_name (char) : DEL
im_livechat / discuss.channel / livechat_active (boolean) : DEL
# NOTHING TO DO

im_livechat / discuss.channel / livechat_agent_partner_ids (many2many): NEW relation: res.partner, isfunction: function, stored
im_livechat / discuss.channel / livechat_agent_providing_help_history (many2one): NEW relation: im_livechat.channel.member.history, isfunction: function, stored
im_livechat / discuss.channel / livechat_agent_requesting_help_history (many2one): NEW relation: im_livechat.channel.member.history, isfunction: function, stored
im_livechat / discuss.channel / livechat_bot_partner_ids (many2many): NEW relation: res.partner, isfunction: function, stored
im_livechat / discuss.channel / livechat_channel_member_history_ids (one2many): NEW relation: im_livechat.channel.member.history
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / livechat_conversation_tag_ids (many2many): NEW relation: im_livechat.conversation.tag
# NOTHING TO DO: new functionality

im_livechat / discuss.channel / livechat_customer_partner_ids (many2many): NEW relation: res.partner, isfunction: function, stored
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / livechat_end_dt (datetime) : NEW
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / livechat_expertise_ids (many2many): NEW relation: im_livechat.expertise
# NOTHING TO DO: new functionality

im_livechat / discuss.channel / livechat_failure (selection) : NEW selection_keys: ['no_agent', 'no_answer', 'no_failure']
# NOTHING TO DO: new functionality

im_livechat / discuss.channel / livechat_is_escalated (boolean): NEW isfunction: function, stored
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / livechat_lang_id (many2one) : NEW relation: res.lang
# NOTHING TO DO: can't be filled from existing data

im_livechat / discuss.channel / livechat_note (html) : NEW
im_livechat / discuss.channel / livechat_outcome (selection) : NEW selection_keys: ['escalated', 'no_agent', 'no_answer', 'no_failure'], isfunction: function, stored
# NOTHING TO DO: new functionality

im_livechat / discuss.channel / livechat_start_hour (float) : NEW isfunction: function, stored
im_livechat / discuss.channel / livechat_status (selection) : NEW selection_keys: ['in_progress', 'need_help', 'waiting'], hasdefault: compute
im_livechat / discuss.channel / livechat_week_day (selection) : NEW selection_keys: ['0', '1', '2', '3', '4', '5', '6'], isfunction: function, stored
im_livechat / discuss.channel / rating_last_text (selection) : is now stored
# NOTHING TO DO: computed by ORM

im_livechat / discuss.channel.member / livechat_member_history_ids (one2many): NEW relation: im_livechat.channel.member.history
# NOTHING TO DO: can't be filled from existing data

im_livechat / im_livechat.channel / block_assignment_during_call (boolean): NEW
# NOTHING TO DO: new functionality

im_livechat / im_livechat.channel / image_128 (binary) : DEL attachment: True
im_livechat / im_livechat.channel / input_placeholder (char) : DEL
# NOTHING TO DO

im_livechat / im_livechat.channel / max_sessions (integer) : NEW hasdefault: default
im_livechat / im_livechat.channel / max_sessions_mode (selection) : NEW selection_keys: ['limited', 'unlimited'], hasdefault: default
# NOTHING TO DO: default is fine

im_livechat / im_livechat.channel / review_link (char) : NEW
# NOTHING TO DO: new functionality

im_livechat / im_livechat.channel.member.history / agent_expertise_ids (many2many): NEW relation: im_livechat.expertise, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / call_duration_hour (float) : NEW isfunction: function, stored
im_livechat / im_livechat.channel.member.history / call_history_ids (many2many) : NEW relation: discuss.call.history
im_livechat / im_livechat.channel.member.history / channel_id (many2one) : NEW relation: discuss.channel, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / chatbot_script_id (many2one) : NEW relation: chatbot.script, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / guest_id (many2one) : NEW relation: mail.guest, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / has_call (float) : NEW isfunction: function, stored
im_livechat / im_livechat.channel.member.history / help_status (selection) : NEW selection_keys: ['provided', 'requested'], isfunction: function, stored
im_livechat / im_livechat.channel.member.history / livechat_member_type (selection): NEW selection_keys: ['agent', 'bot', 'visitor'], isfunction: function, stored
im_livechat / im_livechat.channel.member.history / member_id (many2one) : NEW relation: discuss.channel.member
im_livechat / im_livechat.channel.member.history / message_count (integer) : NEW
im_livechat / im_livechat.channel.member.history / partner_id (many2one) : NEW relation: res.partner, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / rating_id (many2one) : NEW relation: rating.rating, isfunction: function, stored
im_livechat / im_livechat.channel.member.history / response_time_hour (float) : NEW
im_livechat / im_livechat.channel.member.history / session_duration_hour (float) : NEW isfunction: function, stored
# NOTHING TO DO: new functionality

im_livechat / im_livechat.channel.rule / chatbot_enabled_condition (selection): NEW required, selection_keys: ['always', 'only_if_no_operator', 'only_if_operator'], hasdefault: default
im_livechat / im_livechat.channel.rule / chatbot_only_if_no_operator (boolean): DEL
# DONE: set chatbot_enabled_condition='only_if_no_operator' in post-migration if chatbot_only_if_no_operator is set

im_livechat / im_livechat.conversation.tag / color (integer) : NEW hasdefault: default
im_livechat / im_livechat.conversation.tag / conversation_ids (many2many) : NEW relation: discuss.channel
im_livechat / im_livechat.conversation.tag / name (char) : NEW required
# NOTHING TO DO: new functionality

im_livechat / im_livechat.expertise / name (char) : NEW required, translate
# NOTHING TO DO: new functionality

im_livechat / res.partner / chatbot_script_ids (one2many) : NEW relation: chatbot.script
im_livechat / res.users / livechat_channel_ids (many2many): NEW relation: im_livechat.channel
# NOTHING TO DO: inverses of existing fields

im_livechat / res.users.settings / livechat_expertise_ids (many2many): NEW relation: im_livechat.expertise
# NOTHING TO DO: new functionality

---XML records in module 'im_livechat'---
NEW ir.actions.act_window: im_livechat.discuss_channel_looking_for_help_action
NEW ir.actions.act_window: im_livechat.expertise_action
NEW ir.actions.act_window: im_livechat.im_livechat_agent_history_action
NEW ir.actions.act_window: im_livechat.im_livechat_channel_member_history_action
NEW ir.actions.act_window: im_livechat.livechat_conversation_tag_action
DEL ir.actions.act_window: im_livechat.im_livechat_report_operator_action
DEL ir.actions.act_window: im_livechat.rating_rating_action_livechat
DEL ir.actions.act_window: im_livechat.rating_rating_action_livechat_report
NEW ir.actions.act_window.view: im_livechat.discuss_channel_action_graph
NEW ir.actions.act_window.view: im_livechat.discuss_channel_action_livechat_graph
NEW ir.actions.act_window.view: im_livechat.discuss_channel_action_livechat_pivot
NEW ir.actions.act_window.view: im_livechat.discuss_channel_action_pivot
NEW ir.actions.act_window.view: im_livechat.discuss_channel_looking_for_help_action_form
NEW ir.actions.act_window.view: im_livechat.discuss_channel_looking_for_help_action_kanban
NEW ir.actions.act_window.view: im_livechat.discuss_channel_looking_for_help_action_list
DEL ir.actions.act_window.view: im_livechat.rating_rating_action_livechat_report_view_form
DEL ir.actions.act_window.view: im_livechat.rating_rating_action_livechat_report_view_kanban
DEL ir.actions.act_window.view: im_livechat.rating_rating_action_livechat_view_form
DEL ir.actions.act_window.view: im_livechat.rating_rating_action_livechat_view_kanban
DEL ir.actions.act_window.view: im_livechat.rating_rating_action_livechat_view_tree
NEW ir.actions.report: im_livechat.action_report_livechat_conversation
NEW ir.model.access: im_livechat.access_im_livechat_channel_member_history_user
NEW ir.model.access: im_livechat.access_livechat_conversation_tag_livechat_manager
NEW ir.model.access: im_livechat.access_livechat_conversation_tag_livechat_user
NEW ir.model.access: im_livechat.access_livechat_expertise_internal_user
NEW ir.model.access: im_livechat.access_livechat_expertise_livechat_manager
DEL ir.model.access: im_livechat.access_livechat_channel_employee
DEL ir.model.access: im_livechat.access_livechat_channel_portal
DEL ir.model.access: im_livechat.access_livechat_channel_public
DEL ir.model.access: im_livechat.access_livechat_channel_rule_employee
DEL ir.model.access: im_livechat.access_livechat_channel_rule_portal
DEL ir.model.access: im_livechat.access_livechat_channel_rule_public
DEL ir.model.access: im_livechat.access_livechat_support_report_operator
NEW ir.model.constraint: im_livechat.constraint_chatbot_message_channel_id_user_raw_script_answer_id_idx
NEW ir.model.constraint: im_livechat.constraint_chatbot_message_unique_mail_message_id
NEW ir.model.constraint: im_livechat.constraint_discuss_channel_livechat_channel_type_create_date_idx
NEW ir.model.constraint: im_livechat.constraint_discuss_channel_livechat_end_dt_idx
NEW ir.model.constraint: im_livechat.constraint_discuss_channel_livechat_end_dt_status_constraint
NEW ir.model.constraint: im_livechat.constraint_discuss_channel_livechat_failure_idx
NEW ir.model.constraint: im_livechat.constraint_discuss_channel_livechat_is_escalated_idx
NEW ir.model.constraint: im_livechat.constraint_im_livechat_channel_max_sessions_mode_greater_than_zero
NEW ir.model.constraint: im_livechat.constraint_im_livechat_channel_member_history_channel_id_guest_id_unique
NEW ir.model.constraint: im_livechat.constraint_im_livechat_channel_member_history_channel_id_partner_id_unique
NEW ir.model.constraint: im_livechat.constraint_im_livechat_channel_member_history_member_id_unique
NEW ir.model.constraint: im_livechat.constraint_im_livechat_channel_member_history_partner_id_or_guest_3b134909
NEW ir.model.constraint: im_livechat.constraint_im_livechat_conversation_tag_name_unique
NEW ir.model.constraint: im_livechat.constraint_im_livechat_expertise_name_unique
DEL ir.model.constraint: im_livechat.constraint_chatbot_message__unique_mail_message_id
DEL ir.module.category: im_livechat.module_category_im_livechat
NEW ir.rule: im_livechat.ir_rule_discuss_call_history_im_livechat_group_user (noupdate)
NEW ir.rule: im_livechat.ir_rule_discuss_channel_im_livechat_group_user (noupdate)
NEW ir.rule: im_livechat.ir_rule_discuss_channel_member_im_livechat_group_user (noupdate)
# NOTHING TO DO

DEL ir.rule: im_livechat.ir_rule_discuss_channel_group_im_livechat_group_manager (noupdate)
DEL ir.rule: im_livechat.ir_rule_discuss_channel_member_group_im_livechat_group_manager (noupdate)
# DONE: deleted in pre-migration

NEW ir.ui.menu: im_livechat.expertise_menu
NEW ir.ui.menu: im_livechat.livechat_technical
NEW ir.ui.menu: im_livechat.menu_livechat_all_conversations
NEW ir.ui.menu: im_livechat.menu_livechat_conversation_tag
NEW ir.ui.menu: im_livechat.menu_livechat_looking_for_help
NEW ir.ui.menu: im_livechat.menu_livechat_sessions
NEW ir.ui.menu: im_livechat.menu_member_history
NEW ir.ui.menu: im_livechat.menu_reporting_livechat_agent
DEL ir.ui.menu: im_livechat.menu_reporting_livechat_operator
DEL ir.ui.menu: im_livechat.rating_rating_menu_livechat
DEL ir.ui.menu: im_livechat.session_history
NEW ir.ui.view: im_livechat.discuss_channel_looking_for_help_view_kanban
NEW ir.ui.view: im_livechat.discuss_channel_looking_for_help_view_list
NEW ir.ui.view: im_livechat.discuss_channel_looking_for_help_view_search
NEW ir.ui.view: im_livechat.discuss_channel_view_graph
NEW ir.ui.view: im_livechat.discuss_channel_view_pivot
NEW ir.ui.view: im_livechat.im_livechat_agent_history_view_graph
NEW ir.ui.view: im_livechat.im_livechat_agent_history_view_pivot
NEW ir.ui.view: im_livechat.im_livechat_agent_history_view_search
NEW ir.ui.view: im_livechat.im_livechat_channel_conversation_tag_view_form
NEW ir.ui.view: im_livechat.im_livechat_channel_conversation_tag_view_list
NEW ir.ui.view: im_livechat.im_livechat_channel_member_history_view_search
NEW ir.ui.view: im_livechat.im_livechat_channel_member_history_view_tree
NEW ir.ui.view: im_livechat.im_livechat_expertise_view_form
NEW ir.ui.view: im_livechat.im_livechat_expertise_view_list
NEW ir.ui.view: im_livechat.im_livechat_report_channel_view_form
NEW ir.ui.view: im_livechat.im_livechat_report_channel_view_list
NEW ir.ui.view: im_livechat.report_livechat_conversation
NEW ir.ui.view: im_livechat.view_partner_form
DEL ir.ui.view: im_livechat.im_livechat_report_operator_view_graph
DEL ir.ui.view: im_livechat.im_livechat_report_operator_view_pivot
DEL ir.ui.view: im_livechat.im_livechat_report_operator_view_search
DEL ir.ui.view: im_livechat.rating_rating_view_kanban
DEL ir.ui.view: im_livechat.rating_rating_view_search_livechat
DEL ir.ui.view: im_livechat.rating_rating_view_tree
NEW res.groups.privilege: im_livechat.res_groups_privilege_live_chat
# NOTHING TO DO
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