DOCS-1787 - Clarify Feature Management access paths for MSSP orgs - #6979
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MSSP parent orgs don't see the AI features/MCP Server access toggles on their own Feature Management page, but the docs never explained where MSSP admins actually go instead, causing customer confusion in an EMEA support escalation. Cross-links the AI docs (Mobot, SOC Analyst Agent, AI/ML overview, MCP server) to the existing MSSP "Manage features" flow, names the exact permissions involved (Manage Organizations vs. Manage Organization Settings), and notes that Support account users can't manage child-org AI settings from an MSSP parent org. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
ndhar-sumo
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Aug 3, 2026
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@ndhar-sumo thanks for the quick turnaround |
Resolve conflict in mcp-server.md: keep the now-uncommented Micro Lesson block from main plus this branch's MSSP cross-link addition to the Enable/disable MCP server section.
…artial Adds the App Catalog toggle (confirmed via screenshots) to the MSSP Manage Features doc, along with the support-account caveat that had no home after trimming duplicate MSSP explanations out of mobot, SOC Analyst Agent, MCP server, and AI/ML docs. Those four now import a shared docs/reuse/mssp-feat-mgmt.md partial instead of repeating the same paragraph. Also refreshes stale Feature Management screenshots and splits the manage-features-button screenshot into its two entry points.
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…nct alt text The shared partial said "this toggle," which was ambiguous wherever it followed a description of two toggles (ai-machine-learning.md). Reworded to "these settings" so it reads correctly in every context it's reused in. Also gives the two split Manage Features screenshots distinct alt text instead of sharing the same generic label.
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Purpose of this pull request
MSSP parent orgs don't see the AI features / MCP Server access toggles on their own Feature Management page, but none of the AI docs explained where MSSP admins actually go instead — this caused real customer confusion in an EMEA support escalation (internal Slack thread, confirmed by Neha Dhar).
This PR:
Administration > Organizations > Manage Account> child org >Manage Features).role-capabilities.md.manage-orgs-for-mssps.mdconfirming AI features / MCP Server access are among the manageable features there.Out of scope:
role-capabilities.md's "Manage Organization Settings" row description doesn't currently mention Feature Management access. Left that alone pending separate confirmation with Neha, rather than assume it's accurate.Select the type of change
Ticket (if applicable)
https://sumologic.atlassian.net/browse/DOCS-1787