|
1 | 1 | --- |
2 | | -title: "Generate log bundle" |
| 2 | +title: "Generate Log Bundle" |
3 | 3 | sidebar_position: 10 |
4 | 4 | --- |
5 | 5 |
|
6 | 6 | import ThemedImage from '@theme/ThemedImage' |
7 | 7 | import useBaseUrl from '@docusaurus/useBaseUrl' |
8 | 8 |
|
9 | | -To generate log bundle for a support call: |
| 9 | +If you are experiencing issues with discovery, you can generate a log bundle and send it to support for further analysis. |
10 | 10 |
|
11 | | -1. If you are experiencing autodiscovery issues, enable debug in the discovery job settings. For issues unrelated to autodiscovery, keep debug mode off and proceed to step three. |
| 11 | +1. Edit the discovery job and set the debug mode to **Debug On**. For issues unrelated to autodiscovery, you can keep debug mode off and proceed to Step 3. |
12 | 12 |
|
13 | 13 | <ThemedImage |
14 | 14 | alt="Enable debug by editing discovery job settings" |
15 | 15 | sources={{ |
16 | | - light: useBaseUrl('/assets/images/generate-log-bundle/discovery-job-enable-debug-light.png'), |
17 | | - dark: useBaseUrl('/assets/images/generate-log-bundle/discovery-job-enable-debug-dark.png'), |
| 16 | + light: useBaseUrl('/assets/images/generate-log-bundle/edit-debug-level-light.png'), |
| 17 | + dark: useBaseUrl('/assets/images/generate-log-bundle/edit-debug-level-dark.png'), |
18 | 18 | }} |
19 | 19 | /> |
20 | 20 |
|
21 | | -2. If your issue is autoDiscovery related, re-run the failing autodiscovery job now that you've enabled the debug flag. |
22 | | -3. Login to the appliance manager via the main menu, **Tools > Appliance Manager** or follow the [Device42 Appliance Manager login](device42-appliance-manager-login.mdx) directions. |
| 21 | +2. If the issue is discovery-related, rerun the failing discovery job now that you've enabled the debug flag. |
| 22 | +3. Log in to the Appliance Manager via the main menu, **Tools > Appliance Manager**, or by following the [Device42 Appliance Manager Login](device42-appliance-manager-login.mdx) directions. |
23 | 23 | 4. Generate the log bundle via the Appliance Manager. Navigate to **Application > Generate Log Bundle** and click **Run**. |
24 | 24 |
|
25 | | -  |
| 25 | +  |
26 | 26 |
|
27 | 27 | 5. Upload the generated log file at [upload.device42.com](https://upload.device42.com/). |
28 | 28 |
|
29 | 29 | ### Remote Collector Log Bundle |
30 | 30 |
|
31 | | -If you were also using the Remote Collector (RC) for the job, please get and upload the RC log using the [same upload link](https://upload.device42.com/) above. |
| 31 | +If you were also using the Remote Collector (RC) for the job, please get and upload the RC logs using the [same upload link](https://upload.device42.com/) above. |
32 | 32 |
|
33 | | -Navigate to **Discovery > Remote Collectors** and click on the **Logs** link for the corresponding RC under the **Actions** column. Let us know when the file has been uploaded and we'll continue investing the issue. |
| 33 | +Navigate to **Discovery > Remote Collectors** and click on the **Logs** link for the corresponding RC under the **Actions** column. Let us know when the file has been uploaded, and we'll continue investigating the issue. |
34 | 34 |
|
35 | 35 | <ThemedImage |
36 | | - alt="Download RC log button" |
| 36 | + alt="Download RC logs button" |
37 | 37 | sources={{ |
38 | | - light: useBaseUrl('/assets/images/generate-log-bundle/rc-log-download-light.png'), |
39 | | - dark: useBaseUrl('/assets/images/generate-log-bundle/rc-log-download-dark.png'), |
| 38 | + light: useBaseUrl('/assets/images/generate-log-bundle/rc-log-download-19.06-light.png'), |
| 39 | + dark: useBaseUrl('/assets/images/generate-log-bundle/rc-log-download-19.06-dark.png'), |
40 | 40 | }} |
41 | | -/> |
| 41 | +/> |
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