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1. ticket-priority-ml-service ticket-priority-ml-service Public

   End-to-end ML project for multilingual support ticket triage with queue and priority prediction, MLflow tracking, FastAPI, Streamlit, CI, and Docker.

   Python

2. sla-aware-ticket-assignment sla-aware-ticket-assignment Public

   SLA-aware ticket assignment with heuristic baselines and a rolling CP-SAT scheduler

   Python