updated references to data space service desk

Author: oddgeih-ntnu

docs/administer-science/agreements/downloads.md

@@ -80,7 +80,7 @@ This agreements are to be signed by the Data space leader or Data space complian
 
 **Request a lab**
 
-Send us your signed agreement utilizing the blue button in the data space section of our [service desk](/administer-science/service-desk/data-space-orders#new-lab).
+Send us your signed agreement utilizing the blue button in the data space section of our [service desk](/administer-science/service-desk/lab-orders#new-lab).
 
 :::
 
@@ -209,7 +209,7 @@ Invoice profiles are signed by Account signatory. This is the individual that is
 
 **Activation**
 
-Send us your signed invoice profile together with your data space order utilizing the blue button in the service center section of our [service desk](/administer-science/service-desk/data-space-orders#new-invoice-profile).
+Send us your signed invoice profile together with your data space order utilizing the blue button in the service center section of our [service desk](/administer-science/service-desk/lab-orders#new-invoice-profile).
 
 :::
 
@@ -267,7 +267,7 @@ your-username@`your-labname`-home~$
 
 [HUNT Cloud - External Kista Import Order](https://assets.hdc.ntnu.no/assets/agreements/hunt-cloud-external-kista-import-order.pdf) (PDF)
 
-Data space leaders and Data space compliance administrators can request external kistas where collaborators outside HUNT Cloud can upload data to a kista reachable from a lab. The order is co-signed by the uploader outside HUNT Cloud. You can order external kista import in [Service Desk](/administer-science/service-desk/data-space-orders#external-import-kista)
+Data space leaders and Data space compliance administrators can request external kistas where collaborators outside HUNT Cloud can upload data to a kista reachable from a lab. The order is co-signed by the uploader outside HUNT Cloud. You can order external kista import in [Service Desk](/administer-science/service-desk/lab-orders#external-import-kista)
 
 ::: details Clarification of the form fields
 
@@ -340,7 +340,7 @@ your-username@`your-labname`-home~$
 
 [HUNT Cloud - External Kista Export Order](https://assets.hdc.ntnu.no/assets/agreements/hunt-cloud-external-kista-export-order.pdf) (PDF)
 
-Data space leaders and Data space compliance officers can request external kistas where collaborators outside HUNT Cloud can download data made available directly from your lab. The order is co-signed by downloader outside HUNT Cloud. You can order external kista export in [Service Desk](/administer-science/service-desk/data-space-orders#external-export-kista)
+Data space leaders and Data space compliance officers can request external kistas where collaborators outside HUNT Cloud can download data made available directly from your lab. The order is co-signed by downloader outside HUNT Cloud. You can order external kista export in [Service Desk](/administer-science/service-desk/lab-orders#external-export-kista)
 
 ::: details Clarification of the form fields
 
@@ -413,7 +413,7 @@ your-username@`your-labname`-home~$
 
 [HUNT Cloud Network Opening Order](https://assets.hdc.ntnu.no/assets/agreements/hunt-cloud-network-opening-order.pdf) (PDF)
 
-Your data space leader can request external network openings through our network opening order. We use this to document outbound traffic from your lab. Afterwards, send us filled network opening order in [Service Desk](/administer-science/service-desk/data-space-orders#network-opening)
+Your data space leader can request external network openings through our network opening order. We use this to document outbound traffic from your lab. Afterwards, send us filled network opening order in [Service Desk](/administer-science/service-desk/lab-orders#network-opening)
 
 
 ::: details Clarification of the form fields

docs/administer-science/agreements/faq.md

@@ -37,7 +37,7 @@ Probably. We do keep records of broad processing purposed for each data controll
 
 ### How can I update contact persons?
 
-**Data processor and services agreements**: Forward your new contact information on email. We will use this information to update the appendix and return on email. **Data spaces**: Update your coordinator roles via our [service desk](/administer-science/service-desk/data-space-orders#update-data-space-coordinator-roles). Fill in and forward a new data space order for updates of data space leaders. **Labs**: Fill in and forward a [new lab order](/administer-science/service-desk/data-space-orders#new-lab) to update the lab leader and lab coordinator roles.
+**Data processor and services agreements**: Forward your new contact information on email. We will use this information to update the appendix and return on email. **Data spaces**: Update your coordinator roles via our [service desk](/administer-science/service-desk/data-space-orders#update-data-space-coordinator-roles). Fill in and forward a new data space order for updates of data space leaders. **Labs**: Fill in and forward a [new lab order](/administer-science/service-desk/lab-orders#new-lab) to update the lab leader and lab coordinator roles.
 
 ### How often do I need to update our running agreements?
 

docs/administer-science/data/faq.md

@@ -216,7 +216,7 @@ Celebrate the success if you are able to successfully export a file, or [contact
 
 ### Lab deletions
 
-When you end your lab subscription, all machine and data stored in your lab will be deleted. This includes backups that we hold on our systems. You will receive a written confirmation when all your data is gone from our systems. [Order a lab deletion](/administer-science/service-desk/data-space-orders#delete-lab
+When you end your lab subscription, all machine and data stored in your lab will be deleted. This includes backups that we hold on our systems. You will receive a written confirmation when all your data is gone from our systems. [Order a lab deletion](/administer-science/service-desk/lab-orders#delete-lab
 ) under "Data space order" in the administer data service desk.
 
 ### Machine deletions

docs/administer-science/faq/compliance-administration.md

@@ -21,13 +21,13 @@ See our [Administer science FAQ](/administer-science/faq/) for supplemental admi
 
 ### How can we add a new lab to our existing data space?
 
-In short, the compliance administrator sends us a signed lab order and coordinate signed user agreements between your lab leader and your individual lab users. Head over to our [administrative service desk](/administer-science/service-desk/data-space-orders#new-lab)-pages for more information on the process.
+In short, the compliance administrator sends us a signed lab order and coordinate signed user agreements between your lab leader and your individual lab users. Head over to our [administrative service desk](/administer-science/service-desk/lab-orders#new-lab)-pages for more information on the process.
 
 ### How can we split one lab into two labs?
 
 As science grows inside your individual labs you may see the need to move part of this activity over to a new lab for example due to compliance issues separating data and lab users. Technically we don't split labs but add new ones. To add a new lab to your data space:
 
-- send us a [new lab order](/administer-science/service-desk/data-space-orders.html#new-lab) and coordinate new lab user agreements between your lab leader and individual lab users in the new lab;
+- send us a [new lab order](/administer-science/service-desk/lab-orders#new-lab) and coordinate new lab user agreements between your lab leader and individual lab users in the new lab;
 - evaluate if you need to deactivate some users in your original lab after the move, and [request user deactivation](/administer-science/service-desk/lab-orders.html#deactivate-lab-user) in your original lab if relevant.
 - consider how you will transfer data into your new lab, for example by ordering an [internal kista](/administer-science/agreements/downloads#external-kista-import-order) from your original to your new lab.
 

docs/administer-science/prices/faq.md

@@ -74,11 +74,11 @@ We have a clear intention to ship quarterly invoices with shipments approximatel
 
 ### Can we have several invoice profiles under our data space?
 
-Yes, you can add separate invoice profiles for individual labs under your data space in the data space management section of our administrative [service desk](/administer-science/service-desk/data-space-orders#new-invoice-profile). All accrued costs for the specified labs (one or more) will then be invoiced to the new profile.
+Yes, you can add separate invoice profiles for individual labs under your data space in the data space management section of our administrative [service desk](/administer-science/service-desk/lab-orders#new-invoice-profile). All accrued costs for the specified labs (one or more) will then be invoiced to the new profile.
 
 ### How can we update the account information on the invoice profile?
 
-You may update existing invoice profiles in the data space management section of our [service desk](/administer-science/service-desk/data-space-orders#update-existing-invoice-profile).
+You may update existing invoice profiles in the data space management section of our [service desk](/administer-science/service-desk/lab-orders#update-existing-invoice-profile).
 
 ### We are invoiced too much, now what?
 

docs/administer-science/scientific-access/index.md

@@ -73,7 +73,7 @@ Your lab leader or lab coordinator chooses the initial size of the home machine
 
 **There are a set of small decisions that needs to be made to get your first lab up and running. We are more than happy to help and guide in this process.**
 
-Skip this step if you already have an active Data space in place and order your new lab directly in our [administer science service desk](/administer-science/service-desk/data-space-orders#new-lab).
+Skip this step if you already have an active Data space in place and order your new lab directly in our [administer science service desk](/administer-science/service-desk/lab-orders#new-lab).
 
 
 ::: details Data space order decision support

docs/administer-science/service-desk/data-space-orders.md

@@ -50,142 +50,6 @@ You can transfer a lab between two data spaces by filling form below.
 * **Cost:** Included in your lab subscription.
 
 
-
-## Lab management
-
-### New lab
-
-Click the button below to order a new lab.
-
-<SDButton form="request_new_lab" />
-
-* **Who can order:** Lab leaders.
-* **Required attachment**: [A signed lab order](/administer-science/agreements/downloads#lab-order) that includes invoice information, information on storage volume sizes and machine type for the home machine (see below).
-* **Expected delivery time:** One week.
-* **Next step**: [Add your first lab users](/administer-science/service-desk/lab-orders.html#add-a-new-lab-user).
-* **Cost:** One lab subscription with attached compute and storage costs as specified in the [Services specifications](/administer-science/services/specifications) and [Price list](/administer-science/prices/pricelist).
-
-::: warning Next: Add your first lab user(s)
-
-It's important that you order lab access for each scientist (lab user) that will work in your lab as soon as you send us the above Lab order. Without these, your scientists will not be able to access your new lab.
-
-[Click on this link to get going](/administer-science/service-desk/lab-orders#add-a-new-lab-user).
-
-:::
-
-::: details More on the required resource specifications
-
-Your lab comes with one (1) machine with computational resources and attached storage by default. We call this your **`home`**-machine.
-
-**Machine type**
-
-For cost savings, we recommend that you start with the **`default.b2`** machine type. And if needed, upgrade to larger machine types when your scientists are well onboard in your new lab and ready to explore. You may specify [alternative machines types](/administer-science/services/machine-types) in the order if you know you need other sizes right away.
-
-**Storage volumes**
-
-Your lab comes with three (3) storage volumes attached to your home machine. We have suggested default sizes on these volumes that you may want to change.
-
-*Volume types*
-
-i) the **`archive`** volume is tailored for data storage, such as your raw data and results;
-ii) the **`work`** volume is tailored for your data in your day-to-day activities that your want to preserve, such as code files; and iii) the **`scratch`** volume is tailored for temporary analytical files, such typically generated in intermediate steps of your analysis. Note that the **`scratch`** volume do -not- include our restore service (backup).
-
-*Volume sizes*
-
-The minimum storage allocation of the three volumes is 1000 Gigabytes (1 Terabyte). We have suggested a default allocation that you may update if you like:
-
-ARCHIVE = 400
-WORK = 300
-SCRATCH = 300
-
-The above numbers are in Gigabytes (1000 Gigabytes = 1 Terabyte). To illustrate, if you want your archive volume to be 2 Terabyte, specify **`ARCHIVE = 2000`** in your order.
-
-**More information**
-
-See the "Lab" section in our [Services specifications](/administer-science/services/specifications) for more information on the lab service and default configuration. [Contact us](/contact) if you need guidance on the size selection.
-
-:::
-
-
-
-
-
-### Delete lab
-
-Click the button below to order a lab deletion of an active lab under your data space.
-
-<SDButton form="request_lab_deletion" />
-
-* **Who can order:** Data space leaders and Lab leaders in collaboration.
-* **Required attachment**: [A signed lab deletion order](/administer-science/agreements/downloads#lab-deletion-order).
-* **Expected response time:** Weeks.
-* **Expected delivery:** Countersignature from HUNT Cloud on your lab deletion order confirming that lab data, including online and offline duplicate copies, are deleted.
-* **Cost:** Included in your lab subscription.
-
-::: danger
-
-Once your lab data is deleted it can not be recreated. You must ensure that you have exported all data that you intend to preserve from the lab -before- you order the lab deletion. [Contact us](/contact) if you need guidance with this work.
-
-:::
-
-
-## Data transfers
-
-Data transfers in and out of HUNT Cloud needs authorization from Data space leaders or Data space compliance administrators.
-
-::: tip Internal transfers and import
-
-Data transfers between labs inside HUNT Cloud can be requested from our [lab order service desk](/administer-science/service-desk/lab-orders).
-
-:::
-
-### External import kista
-
-The [external import kista](/do-science/faq/external-transfer#faq-on-external-data-transfer) allows external parties outside HUNT Cloud to transfer data directly to a lab inside HUNT Cloud in a compliant manner.
-
-<SDButton form="request_external_import_kista" />
-
-* **Who can order:** Data space leaders or Data space compliance administrators.
-* **Required attachments**: (1) [A signed external kista import order](/administer-science/agreements/downloads#external-kista-import-order), and (2) one [SSH public key](/do-science/data-transfers/external-kista#ssh-key-pair) from the external uploader.
-* **Expected response time:** Days.
-* **Expected delivery:** Kista access information sent to the lab user that will import the data.
-* **Cost:** Included in your data space subscription.
-
-::: warning External dependency
-Note that time to successful transfer depend on access to SFTP software and potential firewall adjustments for the external-party that will download data.
-:::
-
-### External export kista
-
-The [external export kista](/do-science/faq/external-transfer#faq-on-external-data-transfer) allows labs to make data available for external parties outside HUNT Cloud in a compliant manner.
-
-<SDButton form="request_external_export_kista" />
-
-* **Who can order:** Data space leaders or Data space compliance administrators.
-* **Required attachments**: (1) [A signed external kista export order](/administer-science/agreements/downloads#external-kista-export-order), and (2) one [SSH public key](/do-science/data-transfers/external-kista#ssh-key-pair) from the external downloader.
-* **Expected response time:** Days.
-* **Expected delivery:** Access information sent to the lab user that will make data available for export.
-* **Cost:** Included in your data space subscription.
-
-::: warning External dependency
-Note that time to successful transfer depends on access to SFTP software and potential firewall adjustments for the external-party that will upload data.
-:::
-
-
-### Network opening
-
-[Network opening orders](/do-science/faq/external-transfer#direct-external-transfers) allows data transfers directly to and from parties outside HUNT Cloud.
-
-<SDButton form="request_network_opening" />
-
-* **Who can order:** Data space leaders or Data space compliance administrators.
-* **Required information**: IPv4 address and port number for the external party.
-* **Required attachments**: [A signed network opening order](/administer-science/agreements/downloads#network-opening-order).
-* **Expected response time:** Days.
-* **Expected delivery:** Network opening communicated in your Slack lab channel.
-* **Cost:** Included in your data space subscription.
-
-
 ## Roles
 
 ### Update data space administrator roles
@@ -211,43 +75,6 @@ Click the button below to update lab leader roles for labs attached to your data
 * **Expected delivery time:** Days.
 * **Cost:** Included in your data space subscription.
 
-## Finance
-
-
-### New invoice profile
-
-Click the button below to add a new invoice profile to your data space. Use this is you want a new lab to be invoiced to a specific account that you control, or if you want to separate one of your existing labs into a separate account.
-
-<SDButton form="request_new_invoice_profile" />
-
-* **Who can order:** Data space leaders and data space financial officers.
-* **Required attachment**: A new [signed invoice profile](/administer-science/agreements/downloads#invoice-profile).
-* **Expected delivery time:** Days.
-* **Cost:** Included in your data space subscription.
-
-
-### Update invoice profile
-
-Click the button below to update an existing invoice profile to your data space. Use this is you want to update your account information, update your financial contact etc.
-
-<SDButton form="request_update_of_existing_invoice" />
-
-* **Who can order:** Data space leaders and data space financial officers.
-* **Required attachment**: A new [signed invoice profile](/administer-science/agreements/downloads#invoice-profile).
-* **Expected delivery time:** Days.
-* **Cost:** Included in your data space subscription.
-
-### VAT exemption
-
-As default, all invoices to Data spaces and Labs outside NTNU will include value added tax (VAT). Documented collaborations with partners from NTNU may be exempted from VAT. If relevant, you can send us your collaboration agreement for evaluation.
-
-<SDButton form="request_vat_exemption" />
-
-* **Who can order:** Lab leaders and lab coordiantors.
-* **Required attachment** (one or more of the following): collaboration agreement, consortium agreement, grant applications and/or publications listing authors from both institutions.
-* **Expected response time:** Weeks.
-* **Cost:** Included in the lab subscription.
-
 
 ## Tingweek