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20 changes: 20 additions & 0 deletions descriptions/0/api.intercom.io.yaml
Original file line number Diff line number Diff line change
Expand Up @@ -34045,6 +34045,25 @@ components:
type: string
description: Name of the SLA that was removed
example: "Standard SLA"
standalone_platform_handoff:
title: Part type - standalone_platform_handoff
type: object
description: Contains details about the target a Fin handoff was routed to for conversation part type <code>standalone_platform_handoff</code>. Returned for Zendesk handoffs only.
properties:
handoff:
type: object
properties:
type:
type: string
description: The Zendesk target the conversation was handed off to. <code>zendesk_ticket</code> means a Zendesk ticket was created; <code>zendesk_agent</code> means the customer was handed over to a Zendesk agent for live chat.
enum:
- zendesk_ticket
- zendesk_agent
example: zendesk_ticket
success:
type: boolean
description: Whether the handoff completed successfully. A failed attempt falls back to a live agent, which emits a separate successful part.
example: true
event_details:
title: Event details of Workflow & actions
type: object
Expand All @@ -34064,6 +34083,7 @@ components:
- "$ref": "#/components/schemas/conversation_sla_paused"
- "$ref": "#/components/schemas/conversation_sla_unpaused"
- "$ref": "#/components/schemas/conversation_sla_removed"
- "$ref": "#/components/schemas/standalone_platform_handoff"
email_setting:
type: object
title: Email Setting
Expand Down