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Lisa Wright | QA Engineer

Payments, KYC & Integrations | API Testing | AI-Assisted Automation Greater Boston · LinkedIn ·

Summary

QA engineer with a background in technical support, release management and, most recently, QA for a B2B iGaming platform. I test regulated flows where defects have financial and compliance consequences: identity verification (KYC), payments, and third-party provider integrations.

I'm strongest at API testing, test design for failure paths and edge cases, and cross-team communication. I use AI tools (LLMs to extract test requirements from Jira tickets, agent-driven end-to-end testing on real mobile devices) to test faster, and I check their output rather than trust it.

Work Samples

Projects from my QA coursework and independent practice.

Urban Routes: UI automation

Python, Selenium, PyTest, Page Object Model. Automated end-to-end tests of a ride-ordering flow.

  • Handles dynamic elements and asynchronous behavior.
  • Note: the target app was a temporary training environment and is no longer online, so the tests can't be run today.

Urban Scooter: manual, mobile and API testing

Test cases for a scooter delivery app's mobile app, web app and backend API.

  • Functional, negative, UI-vs-design and connectivity testing.
  • Boundary value analysis and equivalence partitioning.
  • API tests in Postman for status codes and response payloads.

Coin Collector: unit testing

A small Pygame Zero game from a Python tutorial, extended with a timer and WASD controls, plus a pytest suite for the game logic.

More

Experience

Manual Software QA Specialist, B2B iGaming platform

Jan 2026 – Present · Boston, MA (hybrid) QA for the integrations domain: authentication, identity verification (KYC) and payments.

  • Test third-party payment and identity verification integrations, including Postman API checks for response behavior, webhook delivery and retries.
  • Design tests for regulated payment and onboarding flows: verification edge cases, payment lifecycle states and failure paths.
  • Test new payment provider integrations, including deposits and withdrawals across multiple currencies and regions.
  • Use AI-assisted automation, including agent-driven end-to-end testing on real mobile devices and LLM tooling that extracts test requirements from Jira tickets and specifications.
  • Go-to resource for the integrations domain on authentication, KYC and payment provider behavior.

Professional Upskilling & Independent QA Projects

Jan 2024 – Jan 2026 · Remote

  • Completed a QA Engineering program covering Agile/Scrum and manual and automated testing.
  • Built Python and Selenium test suites, wrote Postman API tests, and authored test plans, test cases and bug reports in Jira.

QA & Release Manager, Thought Industries

Jan 2020 – Oct 2023

  • Cut the bug and feature-request backlog by 40% and sped up time-to-market by running biweekly releases with regression and functional test strategies.
  • Improved SLA adherence by writing test plans and feature guides for each release in Jira and Google Workspace.
  • Subject matter expert for the LMS: diagnosed critical defects and trained colleagues on the platform.

Earlier: technical and product support, 2011 – 2019

Technical and Product Support Specialist at Thought Industries (CSAT above 80%, support response time cut from 3 days to 1, ticket volume down 15% after a Zendesk knowledge base migration); Support Genius at LevelUp; Product Support Specialist at MeYou Health (built the first support system and trained new staff); Support Specialist at HubSpot (300+ tickets a month, spotting recurring patterns that pointed to product defects).

Tools & Skills

Testing Manual, exploratory, regression, integration, API, boundary value analysis, test planning and documentation, bug reporting
Automation Python, Selenium, PyTest, Page Object Model, AI-assisted test generation
Tools Postman, Jira, TestRail, Chrome DevTools, Android Studio, SQL
Process Agile/Scrum, release management
Domain Payments, KYC / identity verification, third-party integrations, webhooks

Education & Credentials

Certificate in Quality Assurance Engineering, TripleTen, completed 07/2025 Agile, API testing, automation testing, bug reports, Chrome DevTools, Jira, manual testing, Postman, Python, regression testing, Selenium, SQL, test cases, web application testing

Bachelor of Arts, Communications, Curry College, Milton, MA. Graduated cum laude.

Upskilling Resources

Books, blogs and communities I learn from

Books

  • Explore It! Reduce Risk and Increase Confidence with Exploratory Testing, Elisabeth Hendrickson
  • Software Testing: An ISTQB-BCS Certified Tester Foundation Level guide (CTFL v4.0), 5th edition, Geoff Thompson et al.
  • Dear Evil Tester, Alan Richardson

Blogs

Communities

Last updated: October 2026

About

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