AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Priority-based coffee shop order scheduling system with React frontend, Spring Boot backend, SLA monitoring, and simulation engine for 2000+ orders.

Simulates incident handling in data centers using Python and SimPy. Analyze how staffing levels, shift timing, and triage rules affect SLA compliance, resolution time, and backlog size.

AgentBox - Your personal AI agent that lives in Telegram. Web, reminders, image understanding, and more.

Automated client MIS reporting using SQL Server and Excel dashboards

CLI tool to extract Freshdesk tickets, analyze patterns with local LLMs (Ollama), and generate actionable Excel reports with ticket IDs.

Power BI + Python project analysing global shipping SLAs, late delivery risk and profit margins.

Enterprise-style IT Operations Analytics Dashboard built using Power BI, DAX, and MySQL to monitor SLA compliance, MTTR, CSAT, and agent performance across 30,000+ service tickets.

🔔 Automated Zendesk Ticket Notifications — Chrome Extension (Manifest V3). Sound alerts for messaging channels that Zendesk doesn't natively support.

📊 Incident Monitoring Dashboard: aplikasi Flask dan SQLite untuk pencatatan insiden, SLA dan uptime tracking, filter severity, dan ekspor CSV.✅

Track legal team request turnaround times against SLA targets, monitor internal client satisfaction via post-resolution surveys, and surface bottlenecks with a metrics dashboard.

Streamlit dashboard tracking vendor contract renewal risk — flags 30/60/90-day expiry windows, scores SLA + data issue risk, tags root causes, and exports Excel action reports.

A tool created for the national CyberChallenge.it (CTF Attack-Defense), designed to monitor the status of services in real time, detect SLA decreases, lost flags and attacks, extracting information from the scoreboard and presenting alerts and data to consoles.

Real-time incident tracking and RCA dashboard with SLA/OLA monitoring, built with React and TypeScript. Demonstrates incident management, escalation workflows, and data visualization skills.

Real-time SLA monitoring and alert system with AI-powered escalation using n8n and Gemini API

Portfolio project for Data Administrator role: SQL, Excel dashboards, and SLA monitoring.

Service owner dashboard for managed D&A operations. SLA tracking, incident management, demand governance, cost control, and modernization roadmap. React, Recharts, Tailwind CSS, Cloudflare Pages.

Power BI Cyber GRC dashboard for vulnerability SLAs, breach rate and critical server risk.

Hybrid automation for SLA auditing and CNPJ compliance | Automação híbrida para auditoria de SLA e conformidade de CNPJ