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2540299
docs(pricing-may-2026): plans, FAQs, and team-management copy
hongyi-chen May 19, 2026
372f6cc
docs(pricing-may-2026): add platform-credits preview FAQ, trim legacy…
hongyi-chen May 20, 2026
044e655
docs(pricing-may-2026): correct launch date May 14 \u2192 May 21, 2026
hongyi-chen May 20, 2026
6f980a2
docs(pricing-may-2026): drop Max credit-allowance reduction from launch
hongyi-chen May 21, 2026
2489361
docs(pricing-may-2026): drop service-account framing from FAQs, clari…
hongyi-chen May 21, 2026
29d9cd5
Drop PAYG mention from Enterprise note in cloud-agent-runs FAQ
hongyi-chen May 21, 2026
907ba2f
Address PR #116 review feedback
hongyi-chen May 21, 2026
d520224
Add SOC 2, ZDR, BYOLLM, and multi-harness orchestration FAQs
hongyi-chen May 21, 2026
8e7b925
Cleanup pass: BYOLLM scope, naming, AI token FAQ
hongyi-chen May 21, 2026
21dcb5e
PR #116 review: normalize 'require' -> 'need' for plan-availability copy
hongyi-chen May 21, 2026
54557ba
Merge hyc/plan-updates into hyc/plan-updates-plans-faqs-teams + addre…
hongyi-chen May 21, 2026
f5f380a
Align teams.mdx Reload credit consequences wording with PR #114
hongyi-chen May 21, 2026
bb96d6d
Align auto-reload FAQ with PR #114's add-on-credits.mdx constraints
hongyi-chen May 21, 2026
2041f28
Remove ephemeral grandfathered Reload credits note from canonical tea…
hongyi-chen May 21, 2026
48bf688
Update src/content/docs/enterprise/team-management/teams.mdx
hongyi-chen May 21, 2026
79cb517
Update src/content/docs/knowledge-and-collaboration/teams.mdx
hongyi-chen May 21, 2026
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10 changes: 10 additions & 0 deletions src/content/docs/enterprise/team-management/teams.mdx
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Expand Up @@ -64,6 +64,16 @@ If you've received an invite link, use it to sign up or log in and join the team
If you're a Team Owner and choose to [delete your Warp account](/support-and-community/privacy-and-security/privacy/#delete-your-account-and-data), you'll need to assign a team member as the new owner before your account can be deleted.
:::

### Reload credit consequences when leaving or removing members

On Build, Max, and Business plans, [Reload credits](/support-and-community/plans-and-billing/add-on-credits/) (also known as Add-on Credits) are scoped to each individual user but **tied to the team** they were purchased under. Membership changes affect access:

* **A user leaves a team** - You lose access to any Reload credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin.
* **A user leaves a team** - They lose access to any Reload credits tied to that team. If they rejoin the same team later, they regain access to any unused, non-expired credits. The admin pays a prorated rate for the seat when the user rejoins.
* **An admin deletes the team** - Any remaining Reload credits tied to the team are no longer usable.

Reload credits require an active subscription. Downgrading to the Free plan forfeits access to Reload credits tied to your team.

## Team discoverability

Team admins can make their team discoverable to colleagues who share the same email domain. When enabled, new users with a matching domain can find and join the team without needing a direct invite link.
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8 changes: 8 additions & 0 deletions src/content/docs/knowledge-and-collaboration/teams.mdx
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Expand Up @@ -67,6 +67,14 @@ If you have received an invite link, you can use that link to sign up or log in

If you’re a member of a team, you can visit **Settings** > **Teams** to leave a team at any time. Team admins (who created teams) may delete a team only after removing all team members.

On Build, Max, and Business plans, [Reload credits](/support-and-community/plans-and-billing/add-on-credits/) (also known as Add-on Credits) are scoped to each individual user but **tied to the team** they were purchased under. Membership changes affect access:

* **A user leaves a team** - You lose access to any Reload credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin.
* **A user leaves a team** - They lose access to any Reload credits tied to that team. If they rejoin the same team later, they regain access to any unused, non-expired credits. The admin pays a prorated rate for the seat when the user rejoins.
* **An admin deletes the team** - Any remaining Reload credits tied to the team are no longer usable.

Reload credits require an active subscription. Downgrading to the Free plan forfeits access to Reload credits tied to your team.

## Team discoverability

Team admins can make their teams discoverable to colleagues from the same email domain. This feature is available under **Settings** > **Teams** > **Make team discoverable**.
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Expand Up @@ -7,6 +7,10 @@ description: >-

Add-on credits let you continue using premium AI models even after you've reached your monthly credit limit — at lower rates and with more control over spending.

:::note
**Add-on Credits** and **Reload credits** are the same thing. Other Warp documentation and in-product copy use both terms interchangeably.
:::

You can manage and purchase Add-on credits directly in **Settings** > **Billing and usage**.

![Add-on Credits management surface under Settings > Billing and usage.](../../../../assets/support-and-community/reload-credits.png)
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Expand Up @@ -12,5 +12,4 @@ Looking for **Bring Your Own API Key** or **Custom Inference Endpoint**? They've
* [**Plans & Pricing**](/support-and-community/plans-and-billing/plans-pricing-refunds/) - Compare plans, pricing tiers, and refund policies
* [**Credits**](/support-and-community/plans-and-billing/credits/) - How credits are used and calculated across AI features
* [**Add-on Credits**](/support-and-community/plans-and-billing/add-on-credits/) - Purchase additional credits or enable automatic reloads
* [**Overages (Legacy)**](/support-and-community/plans-and-billing/overages-legacy/) - Information for users on legacy plans with overages
* [**Pricing FAQs**](/support-and-community/plans-and-billing/pricing-faqs/) - Answers to common questions about plans and billing

This file was deleted.

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Expand Up @@ -22,7 +22,7 @@ Visit [warp.dev/pricing](https://www.warp.dev/pricing) to see the latest plans a
* [Add-on Credits](/support-and-community/plans-and-billing/add-on-credits/) — purchase additional credits or enable automatic reloads at discounted rates.
* [Platform credits](/support-and-community/plans-and-billing/platform-credits/) — learn how platform credits cover Warp's platform infrastructure for cloud agent runs and local runs with customer-supplied inference.
* [Bring Your Own API Key](/agent-platform/inference/bring-your-own-api-key/) — connect your own model provider API keys for custom usage and billing.
* [Overages (Legacy)](/support-and-community/plans-and-billing/overages-legacy/)information for users on legacy plans with overages enabled.
* [Custom inference endpoint](/agent-platform/inference/custom-inference-endpoint/)connect an OpenAI-compatible endpoint such as OpenRouter, LiteLLM, z.ai, or an internal gateway.
* [Pricing FAQs](/support-and-community/plans-and-billing/pricing-faqs/) — answers to common questions about plans, billing, and usage. Don’t have Warp yet? [Download Warp](https://www.warp.dev/download) and get started for free today.

### Warp’s refund policies
Expand All @@ -47,10 +47,9 @@ If you signed up for an annual Warp subscription by mistake, we can issue a full

After 15 days, we will refund you for the remaining full months on your subscription, excluding the first month.

#### Add-on Credits | Overages refund policy
#### Add-on Credits refund policy

* If you purchased [Add-on Credits](/support-and-community/plans-and-billing/add-on-credits/) by mistake, you can receive a refund **as long as none of the credits have been used**. Warp cannot refund Add-on Credits if there has been any usage. Add-on Credits remain available for up to **12 months** from the date of purchase, as long as you have an active subscription — if you move to the Free plan, you'll lose access to any remaining Add-on Credits.
* All [Overages (Legacy)](/support-and-community/plans-and-billing/overages-legacy/) credits are **non-refundable**. Because Overages are charges for credits that were already consumed, we cannot refund resources that have already been used.

:::caution
Warp does not offer a formal guaranteed uptime Service Level Agreement (SLA). Live incidents can be monitored on our [**Status Page**](https://status.warp.dev/), and open issues are tracked on our [**GitHub Issues**](https://github.com/warpdotdev/Warp/issues).
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